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Tag: recall solutions

Mar
19

Recalls During the COVID-19 Pandemic

First and foremost, we hope you and everyone close to you are well. We’re living through an unprecedented time and hopefully you’re able to find some calm and maintain connections. Like each of you, we’ve been working through the COVID-19 crisis, encouraging workers to follow the recommendations of federal, state and local health officials. But as crisis management professionals, we also can’t help but think about the long game.

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Jul
17

Breaking the Seal on Food Products: Transforming Protective Measures Into a Sales Advantage

When it comes to OTC pharmaceuticals and most personal care products, we’ve become accustomed to breaking layers of plastic bands, packaging seals and shrink-wrapped liners, whether opening a new bottle of ibuprofen or a fresh jar of moisturizer. When that seal is broken by someone other than us, we’re warned and conditioned to think that foul play has probably occurred. We understand that the product could be adulterated, contaminated or otherwise altered, rendering it unsafe.

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Jul
10

When Recalls are about More than Consumers: Managing Up and Down the Supply Chain

When there’s a recall, consumers think of the name on the package. Often that brand is the single company believed to be responsible, and that company is the one whose reputation is diminished. Perhaps nowhere is this more apparent than the food industry, where one ingredient from a supplier that consumers have never heard of can spark recalls across big brands and private labels.

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Jul
02

Senators Pushing for a More Aggressive CPSC

The biggest news coming out of the Consumer Product Safety Commission lately is Acting Chairwoman Ann Marie Buerkle’s decision to step down from her post when her term ends in October. Members of the Senate Commerce subcommittee on Manufacturing, Trade, and Consumer Protection seized on that announcement to grill Buerkle and her fellow commissioners about alleged lax CPSC regulation during a recent oversight hearing.

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Jun
18

When Recalls Come Back to Haunt You

WYou identified a potential safety issue with your product and conducted an investigation. You worked closely with your regulator to plan for and execute a recall. Your team worked tirelessly to communicate with consumers and fix the issue. Then the regulator closed the recall. And you moved on. Or so you thought. The National Highway Transportation Safety Administration recently launched separate investigations into whether two GM recalls conducted years ago were inadequate.

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