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Tag: recall management services

Jul
21

The Challenges of Patient-level Pharmaceutical Recalls

When it comes to pharmaceutical recalls, those at the patient level are often very different from those that only affect hospitals, clinics, and other providers. First, there is the challenge of effectively notifying patients. For prescription drugs, the manufacturer typically notifies pharmacies, who then contact patients. Over-the-counter (OTC) medications usually leave no way of contacting the consumer directly, although there are some exceptions, such as retailer loyalty programs.

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Apr
07

The Benefits of a Single Source Recall Partner

Picture it. You get word of a potential issue with a product. It may be a notification from a supplier, a routine test result, or a complaint from a consumer. After investigating, your company determines it is necessary to issue a recall. Hopefully you have a detailed plan in place, which allows you to begin executing the recall quickly. It outlines clear responsibilities for members of your internal team and lists several outside partners to assist with various steps of the recall life cycle.

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Mar
28

Contact Centers That Drive Results

Most business leaders have been on the receiving end of a bad customer service experience themselves. But few understand how to prevent that experience for their own companies. Too often, contact center procedures leave customers feeling unengaged. For automakers, this can have repercussions with not only vehicle owners, but in some cases, the media and regulators. Many contact centers rely heavily on lengthy, impersonal scripts. This can leave an already agitated customer feeling even more frustrated.

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Mar
10

Do you need a recall partner?

Recalls are difficult, complex events for any company to manage on their own. In many cases, recall partners are necessary to support one or more stages of the recall life cycle.

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Dec
28

2016 Year in Review

No matter the industry, 2016 was a noteworthy year when it came to regulatory news and how it could affect product recall management.  As we welcome a new year, take a look back at some of the top stories we covered: The automotive industry saw some important developments, including proposed new rules from NHTSA that would mandate electronic notifications.

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