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Tag: recall management

Dec
11

Who’s Afraid of a Big, Bad Regulator?

When a company is about to initiate a recall, regulators may seem like the enemy – ready to pounce at the slightest misstep. But the reality is typically very different, and this viewpoint can actually make the situation worse. A better approach is to work closely with regulators and position your company as a partner, rather than an adversary. Here are some steps to go about it: Act fast. One of the most common mistakes companies make is also one of the worst: waiting too long.

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Nov
27

Holiday Hazards: Toy Recalls Rise

With Thanksgiving behind us, consumers have turned their attention to holiday shopping. Americans are expected to spend more this year than last, and when you look at where they plan to spend those dollars, toys make up one of the top gift categories.

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Nov
20

Keeping Thanksgiving Recalls from Gobbling Up Business

Recalls aren’t seasonal. They can happen to any product, from any company, at any time of the year. But as the saying goes, perception is reality, and that is also true when a recall is issued for a product near the holiday when it is most likely to be used. Since food products are often most likely to gain widespread attention anyway, when the two factors intersect, companies can often be carved up by the media and consumers. It has happened before. While news of turkey recalls have often been

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Oct
10

Inadvertently International: How Recalls Go Global

Global recalls bring an added layer of complexity. There are numerous, sometimes conflicting, regulations to follow. Consumers and the media often have different expectations and reactions. Various stakeholders typically speak many languages. Companies that directly operate exclusively in one country may assume they will avoid these complications. But that isn’t always the case. It is easier than ever to move products across borders, and it happens frequently for a number of reasons.

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Sep
29

A Fine Line: Retailer Responsibility during a Recall

Today, recall compliance touches everyone involved with the product lifecycle. In the past, the onus was primarily on manufacturers, but in the face of increased regulatory pressure, retailers must also take steps to ensure that recalled products are properly managed—and kept out of consumers’ hands. Retailers big and small can get caught off guard when a recall is announced. Knowing that it’s illegal to sell or distribute recalled products is one thing.

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