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Tag: product recall

Apr
30

Old Recalls Require New Tricks

Recalls have no expiration date. They can be initiated for products that were distributed years – even decades – prior to the discovery of a safety issue. Unlike categories such as food and pharmaceuticals, most durable consumer goods are expected to last a long time. It’s no surprise that the age of the product is one of the top factors when it comes to response rates. Generally speaking, the older the product, the greater the challenge.

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Apr
11

Top 5 Factors That Influence Response Rates

Imagine a world where there are a handful of recalls a year. Each one would be big news, even if it involved a relatively low hazard or small number of products. But that’s not the world we live in. In fact, there are more than 3,000 recalls every year in the U.S. alone – roughly nine per day. At that pace, it’s no wonder response rates are often very low. But just how low depends on many factors.

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Apr
03

Preparing in Advance for a Lithium-ion Battery Recall

A product deemed likely to catch fire is almost certain to spark the interest of the media and the public. Issues with lithium-ion batteries are no exception. In addition to the attention, the logistics behind these recalls are highly complex. While preparedness is always a good idea, it is especially true for products containing these batteries.  Without a robust recall plan in place, by the time consumer complaints come in to call centers and begin to broadcast on social media, you’re already behind the ball.

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Nov
28

When Customer Complaints Signal Recall Red Flags

For many companies, customer concerns are a regular occurrence. In some cases, they may be minor issues or mere misunderstandings. But they can also point to serious product defects. The Consumer Product Safety Commission’s

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Aug
08

Top 4 Signs Recall Fatigue is Affecting Your Response Rates

One of the greatest challenges for any company facing a recall is combating recall fatigue – when consumers are so inundated with recall news that they tune out individual issues that may affect them. That can have serious consequences for both people and brands. If dangerous products remain in consumers’ homes or on the road, it could result in additional injuries or illnesses – and additional harm to brands.

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