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Tag: product recall plan

May
16

Don’t Kid Around With Children’s Product Recalls

Yard sale. Garage sale. Rummage sale. Whatever you call it, as the weather warms up, many people will be buying and selling used goods from neighbors. Children’s goods are some of the top items, for good reason. Kids outgrow products quickly, and with the sheer number of items needed from infancy to pre-teen years, it is understandable that parents want to get some of their money back.

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Apr
30

Old Recalls Require New Tricks

Recalls have no expiration date. They can be initiated for products that were distributed years – even decades – prior to the discovery of a safety issue. Unlike categories such as food and pharmaceuticals, most durable consumer goods are expected to last a long time. It’s no surprise that the age of the product is one of the top factors when it comes to response rates. Generally speaking, the older the product, the greater the challenge.

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Oct
10

Inadvertently International: How Recalls Go Global

Global recalls bring an added layer of complexity. There are numerous, sometimes conflicting, regulations to follow. Consumers and the media often have different expectations and reactions. Various stakeholders typically speak many languages. Companies that directly operate exclusively in one country may assume they will avoid these complications. But that isn’t always the case. It is easier than ever to move products across borders, and it happens frequently for a number of reasons.

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Aug
23

What We Can Learn About Product Recalls from Mike Tyson

When boxing legend Mike Tyson said, “Everybody has a plan until they get hit,” he meant it literally. But he could have just as easily been talking about product recalls. When a company “gets hit” with word of a serious issue that requires a recall, they will hopefully have a detailed plan to turn to.

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Nov
28

When Customer Complaints Signal Recall Red Flags

For many companies, customer concerns are a regular occurrence. In some cases, they may be minor issues or mere misunderstandings. But they can also point to serious product defects. The Consumer Product Safety Commission’s

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