Thought Leadership

You have a recall plan in place. You update it regularly. And while you hope you won’t have to use it anytime soon, that day arrives anyway. Good thing you’re ready. Except you realize one or more of your internal team members who were assigned to these tasks have retired, moved away, or otherwise left the company. Now what? If that sounds familiar – or sounds like something that could happen to your company – you’re not alone. According to ADP Research Institute, the

No matter the industry, 2016 was a noteworthy year when it came to regulatory news and how it could affect product recall management.  As we welcome a new year, take a look back at some of the top stories we covered: The automotive industry saw some important developments, including proposed new rules from NHTSA that would mandate electronic notifications. We also looked at some

For many companies, customer concerns are a regular occurrence. In some cases, they may be minor issues or mere misunderstandings. But they can also point to serious product defects. The Consumer Product Safety Commission’s

One of the greatest challenges for any company facing a recall is combating recall fatigue – when consumers are so inundated with recall news that they tune out individual issues that may affect them. That can have serious consequences for both people and brands. If dangerous products remain in consumers’ homes or on the road, it could result in additional injuries or illnesses – and additional harm to brands.

In the third quarter of 2014, FDA Enforcement Reports documented 297 medical device recalls – an increase of 8% from the prior quarter. While the industry has not witnessed the dramatic fluctuation in recalls experienced by auto manufacturers or other sectors, there are a variety of factors beyond the industry’s consistent recall volume that contribute to an uncertain position.