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Tag: consumer product safety


Improving Response Rates with Direct Notifications: How to Get Consumers to Play Ball

It’s no surprise that notifying consumers directly about product recalls is the most effective way to get dangerous products out of circulation. What is surprising is how much more effective direct notifications are, and why manufacturers and retailers don’t use them more often. A study last year by the Consumer Product Safety Commission (CPSC) found that recalls which employ direct notifications have a healthy response rate of about 50 percent.

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Small Recalls Can Cause Big Problems: The Importance of Preparation and Accuracy

While recalls vary widely in their scope and impact, the truth is that there really are no small recalls. When it comes to brand reputation and consumer perception, the scale of a recall often doesn’t matter. One negative media report or one simple mistake can turn a small, seemingly manageable event into a much larger problem. To truly protect their brands, companies need to be prepared for a recall of any size.

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ICPHSO at 25: Technology and Safety

On the 25 year anniversary of ICPHSO, much of the discussion centered around technologies most could never imagine when the organization began in 1993. Multiple sessions explored emerging technologies – both the undeniable upsides and the potential downsides when it comes to product safety. Lithium-ion Batteries During a standing room only session on lithium-ion batteries, panelists discussed the ubiquitous and potentially volatile nature of the product.

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Fining Off: No CPSC Fines for First Time in Years

For the first time in four years, the Consumer Product Safety Commission (CPSC) issued no fines in Q4 2017. That may be good news to the industry and concerning news to consumer groups, but is it a fluke? Or is it the beginning of a trend?  First, it is important to note that the absence of fines occurred even as both recalls and recalled units in the consumer product space increased in Q4.

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Holiday Hazards: Toy Recalls Rise

With Thanksgiving behind us, consumers have turned their attention to holiday shopping. Americans are expected to spend more this year than last, and when you look at where they plan to spend those dollars, toys make up one of the top gift categories.

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