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Tag: auto recalls

Jun
18

When Recalls Come Back to Haunt You

WYou identified a potential safety issue with your product and conducted an investigation. You worked closely with your regulator to plan for and execute a recall. Your team worked tirelessly to communicate with consumers and fix the issue. Then the regulator closed the recall. And you moved on. Or so you thought. The National Highway Transportation Safety Administration recently launched separate investigations into whether two GM recalls conducted years ago were inadequate.

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Feb
26

Improving Auto Recall Notifications with Enhanced Data

According to the Census Bureau, an average of 11.2% of the population changes their address annually, which means that a huge number of automobiles require updates to their registered addresses every year. Further complicating this issue is the fact that roughly sixty million vehicles are transferred from one owner to another every year (seventeen million new and forty-three million used). For these reasons and many more, access to accurate vehicle owner information is a serious challenge for auto manufacturers.

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Oct
10

Survey: Most Car Owners Claim They Act on Recall Notices, Compliance Data Suggests Far Fewer Do

A recent consumer survey from Stericycle Expert Solutions found that a majority of Americans claim to take action when they receive automotive recall notices. But data from other industry sources suggests those consumers may believe they are more compliant than they actually are. The survey1 of more than 1,100 Americans revealed that an astounding 87 percent of respondents say they act on automotive recall notices most or all of the time.

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Jul
17

The Fork in the Road to Self-driving Vehicles

The topic of self-driving cars is getting a lot of attention among industry insiders, lawmakers, and consumers. The technology for partially automated systems is already widely available and in use. But as more automakers continue to work toward the goal of developing vehicles that require no assistance, questions remain on the risks and benefits. The primary advantage – one that every stakeholder hopes will come to fruition – is a dramatic reduction in traffic deaths.

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May
03

Top 4 Auto Recall Pitfalls

As the auto industry continues to face challenges with recalls and regulatory pressure to increase repair rates, automakers must take extra steps to improve their outreach efforts. But these efforts are only effective if certain best practices are followed – and if these common pitfalls are avoided: Receiving sporadic repair updates.

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