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Complaint Handling

In today’s non-stop business cycle, preserving brand loyalty requires companies to respond to consumer's needs and concerns as quickly as possible. Careful listening and rapid response to consumer complaints are fundamental to this process. Informed and agile consumer complaint retrieval services can make all the difference when the speed and professionalism of every response counts.

When a consumer complaint is received, the Stericycle Expert Solutions team of highly-trained field representatives act as an on-site extension of a brand’s quality team, deploying to retrieve the product within a matter of hours. The team can retrieve complaint samples on behalf of a brand, typically within 24 to 48 hours of the request, and is committed to maintaining chain of custody and product integrity. After retrieval, samples are shipped to the customer’s designated lab or facility for further analysis and investigation. Rapid, responsive consumer complaint retrieval services help to proactively manage customer perceptions by addressing complaints before they are published, tweeted, posted, or blogged for the world to see.