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Product Retrieval

Rapid response. Proven accuracy.

In today’s fast-moving, hyper-competitive market, prepared companies edge out the competition. Preparation goes beyond simply meeting compliance obligations; it means exceeding safety standards to earn consumer's business and trust. Preparation also requires solid competitive intelligence and swift response to consumer complaints.

Stericycle Expert Solutions provides the industry’s most comprehensive retrieval and withdrawal services for manufacturer and retailer recall management and daily business needs. An international network of field reps, called the ExpertFIELD FORCE, respond quickly and efficiently to a variety of retrieval challenges — ensuring compliance and maintaining customer's daily business operations.

Consumer & Retailer Retrieval

Product retrieval needs can arise at any time. Stericycle's international ExpertFIELD FORCE provides customers with efficient and cost-effective product retrieval services, including competitive activity monitoring, routine quality assurance checks, exploration of new packaging concepts, and formulation and monitoring of food service or retail trends.

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Complaints Handling

When a manufacturer receives a consumer complaint, minimizing risk and liability depends on two critical factors: speed and professionalism in the field. Stericycle’s international network of field reps mobilize quickly to coordinate consumer complaint returns, audit products for verification, and package, ship, and deliver replacement products.

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Brand Integrity Assessment

Counterfeit products, product substitutions, and other types of fraud can seriously impact the integrity of any brand. Effective brand owners, risk managers, and security professionals develop and implement customized solutions to proactively support brand protection and reduce the risk of counterfeit products. Stericycle’s international network of field reps monitor retail, wholesale, and nontraditional outlets to prevent fraud, retrieve products, and inspect products to prevent brand substitution.

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