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Call Center Solutions

Improve customer satisfaction with our multi-lingual call center services

Effective communication with your customers has never been as important as it is today.

Now, more than ever, people want something beyond mere answers. They seek a personal connection.

Now is the time to transform how you engage with customers in order to build meaningful relationships.

Redefine what's possible for your customer experience with seamless inbound and outbound call center support from Stericycle Expert Solutions.

OUR APPROACH

Whether we support your inbound or outbound communications, over the phone or multiple channels, domestically or internationally, we take the same strategic partnering approach.

From day one, we pair you with a dedicated call center account manager who becomes intimately familiar with your business objectives and opportunities.

They consider themselves your employee and endeavor to continually learn about your business, culture and operations to adjust, streamline and support your frontline call center support.

With over 25 languages spoken and a physical presence across the US and Europe, our global inhouse call center operation helps represent brands consistently across cultures and countries, 24x7x365. Stericycle Expert Solutions call center agents are trained to speak with your brand voice, understand your products and services intrinsically, and responding to customers as you would yourself.

When needed, we also utilize interactive voice response (IVR) and automatic call distributor (ACD) technologies to ensure that customers get the information they need quickly. And we keep meticulous records so you can track trends and spot problems at a glance.

We know your needs change over time. You may need support handling thousands of inbound calls at the outset of a product recall. As call volume tapers off, we apply cutting-edge Business Analytics and our unmatched experience to solve current problems, drive growth and future-proof your customer engagement program.

OUR SERVICES

Stericycle Expert Solutions advances the customer experience by making positive impressions with customers on your behalf, in your brand voice, and across channels.

We operate 24x7x365 across the US and internationally. With over 25 languages spoken, we partner with some of the world's leading brands to help enhance their customer relations.

Our inbound and outbound call center services can help increase revenue without compromising on your brand. We enhance customer care during these customer touchpoints by:

  • Assigning call agents with the language skills you require
  • Providing a personal experience for customers
  • Delivering a unified, streamlined engagement with your brand
  • Transforming warm leads into profitable sales and brand advocates
  • Measuring the experience to ensure a consistently high standard of service
  • Delivering actionable feedback
  • Quickly identifying issues to provide the opportunity to implement remedies

We also take that approach beyond the phones. Whether your business needs social media engagement or simple email handling, you need people who know how to deliver excellent customer experiences. Look no further.

Stericycle Expert Solutions invest in the personal development of our call center agents. With the opportunity to build long and fulfilling careers, they are driven to improve on the services we offer our clients. Your customers, in turn, feel their enthusiasm and dedication.