Automakers face many challenges that can put a strain on resources. Whether it is caring for customers who are facing multiple vehicle issues, managing the complex vehicle buyback process, or some other need, Stericycle Expert Solutions has the scalable call center capabilities, automated systems, and experienced team to take the burden off internal staff. We can examine your existing processes and identify opportunities to enhance the customer experience.
Vehicles today are more advanced and reliable than ever before. But occasionally, owners may encounter a host of issues with their vehicle not long after driving it off the lot. When that happens, providing the highest level of customer service can help maintain loyalty for the long run. Our specially trained contact center agents can work to resolve owner concerns before they turn sour and escalate to a “lemon law” claim. We can even analyze data to identify ongoing issues the company may not be aware of – but that could result in lost business – and address them proactively. In addition to protecting brands, this results in a significant cost savings and reduces liability.
When a reacquisition is necessary, our understanding of the lemon law regulations in each state make the process as efficient as possible while maintaining compliance. We help shorten the cycle time and recover costs more quickly by ensuring settlement offers are effectively administered; overseeing the disbursement and tracking of funds; utilizing field agents to manage vehicle inspection; and managing the surrender and title transfer processes. Stericycle Expert Solutions utilizes a highly-automated process that leverages data analysis to simplify reacquisition logistics. And our remarketing techniques help put the luster back on a dented brand.