Every aspect of a recall is more complex when it must be executed on a global scale, but two stages stand out as especially challenging: remedy and resolution.
Whether it’s a medical device that must be repaired, a consumer product that requires a refund, or a medication that needs to be returned and replaced, the sheer scope of a global recall often makes the task more difficult. Among the factors companies must consider:
When it comes to closing out the recall, regulatory bodies require separate and specific information. Companies that operate on a global scale must be prepared for this challenge by ensuring data collection is complete, using a recall consulting company if necessary.
While this list provides an idea of the many factors involved in a global recall, it is far from comprehensive. Each industry comes with its own set of challenges. A mock recall can help identify any other pain points that need to be addressed so that, when a recall does occur, it won’t result in a regulatory misstep or brand-damaging blunder.
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