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Store-level solutions to protect and enhance your brand.

Stericycle Expert Solutions

Retailers are responsible for every product sold on their

shelves and throughout their stores. When expired or recalled products remain on shelves, retailers face potential regulatory fines and civil liabilities. Stericycle Expert Solutions' comprehensive suite of retail services includes product retrieval, quality audit, mystery shopping, and recall management services to help reduce risk to brands.

Product Recalls for Retailers

When recalled product remains on store shelves, retailers have very real cause for concern. If a retailer isn’t notified of a recall and the product remains on store shelves, the retailer may be subject to a penalty. Government regulations, such as the Consumer Product Safety Improvement Act, have added increased complexity to retail recalls and fundamentally changed the regulation of consumer product safety in the United States, further affecting the management of global supply chains.

Ongoing communication throughout the supply chain is critical to effective recall management and compliance, especially when dangerous or defective products pose a risk to public health or safety. Stericycle's proven recall communications solutions ensure that the entire supply chain is aligned and informed throughout the recall lifecycle. When time is of the essence, retail brands turn to Stericycle Expert Solutions to manage efficient and effective recalls and withdrawals.

Product Retrieval

Retailers know the importance of keeping expired or recalled products off their shelves in order to protect brand integrity. Speed, accuracy, and quality control assurances are critical elements of successful product retrievals. Our highly skilled global field team helps retailers control inventory and mitigate risks, protect consumers and satisfy regulatory requirements.


The customer experience is a leading indicator of both current and future brand performance. That’s true now more than ever before. And that’s more challenging for retailers who, in consumers’ minds, represent countless brands sitting on store shelves. Their expectation is the same, however. People want to know a person is on the other side of the phone or screen. They want a trustworthy connection.

Our multi-lingual call center agents provide your customers and prospects immediate, concise, and helpful information through both inbound and outbound channels. To eliminate miscommunications and opportunities for error, the Stericycle Expert Solutions streamlined approach creates a single point of contact for prospect management and customer interactions.

Find out more about our Multi-lingual call center solutions.