maintaining stringent quality standards to minimize recall-related risk. From product retrieval and testing to quality audits and mystery shopping, the Stericycle Expert Solutions suite of innovative services protects brands from damage.
An effective product recall quickly removes impacted products from shelves and restores consumer confidence. Growers, processors, manufacturers, and distributors rely on Stericycle’s comprehensive infrastructure and industry-leading expertise to remove products from shelves and worries from consumers minds.
Removing all affected product from store shelves is a crucial step during a food–related recall. If not executed properly, this step can expose a grocer to potential litigation and brand damage. Grocers can ensure the quick removal of all affected products from stores by proactively defining a recall management process before any events occur. A combination of notification services, contact center support, and an agile, global product removal team makes the difference between a successful food and beverage recall and a brand in crisis.
Recall preparation is particularly important for grocers who make their own food under private labels. In the event of a product recall, grocers with their own private labels are held to the same standards as manufacturers. As an experienced solutions provider, Stericycle understands regulatory nuances and provides invaluable insight into the recall process, helping grocers quickly and efficiently execute recalls, while simultaneously protecting their brand.
As supply chains and industry regulations increase in complexity, food recalls have become more prevalent than ever before. To compete in this ever changing environment, manufacturers need a combination of unparalleled experience, field-based services, and data-driven technology. Stericycle Expert Solutions provides invaluable expertise and guidance during critical recall tasks such as:
• Satisfying complex FDA, USDA, FSIS, and regulatory compliance obligations
• Conducting on-site effectiveness checks and monitoring compliance with other product handling requirements through quality audits
• Identifying and notifying affected parties throughout the entire supply chain
• Coordinating seamless communication with all parties through a state-of-the-art communication center
When a consumer complains about a serious defect or problem with a product, manufacturers know that a swift response, rapid retrieval of the affected product, and appropriate testing are critical steps in minimizing damage to the brand. The Stericycle global field team is capable of mobilizing within 24 hours to retrieve products from consumer homes, submit them for testing, and deliver replacement products. Our team efficiently removes affected products throughout the supply chain, minimizing risk to manufacturers and grocers around the globe.
Quality audit programs can provide critical data points by measuring product quality in distribution, at the point of purchase and at the point of use. Built-in flexibility allows Stericycle to audit specific products and competing brands in retail, wholesale, and nontraditional outlets.
Businesses can outmaneuver their competition by keeping a close watch on their own operation. While customer experience mystery shopping solutions can verify that operations comply with both internal standards and government regulations, they’re also an important tool for tracking and managing brand perception. The Stericycle Expert Solutions mystery shopping services ensure that companies meet their business objectives, unveil their customer's brand perceptions, and understand how employees influence their image.