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Food & Beverage

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Stericycle Expert Solutions

Growers and manufacturers know the importance of

maintaining stringent quality standards to minimize recall-related risk. From product retrieval and testing to call center support, the Stericycle Expert Solutions suite of innovative services protects brands from damage.

An effective product recall quickly removes impacted products from shelves and restores consumer confidence. Growers, processors, manufacturers, and distributors rely on Stericycle’s comprehensive infrastructure and industry-leading expertise to remove products from shelves and worries from consumers minds.

Recall Management for Grocers

Removing all affected product from store shelves is a crucial step during a food–related recall. If not executed properly, this step can expose a grocer to potential litigation and brand damage. Grocers can ensure the quick removal of all affected products from stores by proactively defining a recall management process before any events occur. A combination of notification services, contact center support, and an agile, global product removal team makes the difference between a successful food and beverage recall and a brand in crisis.

Recall preparation is particularly important for grocers who make their own food under private labels. In the event of a product recall, grocers with their own private labels are held to the same standards as manufacturers. As an experienced solutions provider, Stericycle understands regulatory nuances and provides invaluable insight into the recall process, helping grocers quickly and efficiently execute recalls, while simultaneously protecting their brand.

Recall Management for Manufacturers

As supply chains and industry regulations increase in complexity, food recalls have become more prevalent than ever before. To compete in this ever changing environment, manufacturers need a combination of unparalleled experience, field-based services, and data-driven technology. Stericycle Expert Solutions provides invaluable expertise and guidance during critical recall tasks such as:

• Satisfying complex FDA, USDA, FSIS, and regulatory compliance obligations
• Conducting on-site effectiveness checks and monitoring compliance with other product handling requirements through quality audits
• Identifying and notifying affected parties throughout the entire supply chain
• Coordinating seamless communication with all parties through a state-of-the-art communication center

Retrieval

When a consumer complains about a serious defect or problem with a product, manufacturers know that a swift response, rapid retrieval of the affected product, and appropriate testing are critical steps in minimizing damage to the brand. The Stericycle global field team is capable of mobilizing within 24 hours to retrieve products from consumer homes, submit them for testing, and deliver replacement products. Our team efficiently removes affected products throughout the supply chain, minimizing risk to manufacturers and grocers around the globe.

CUSTOMER ENGAGEMENT: CALL CENTER SOLUTIONS

When it comes to food and beverages, certain brands and products are intertwined with very personal, core memories. That will never change. But don’t be fooled into thinking that correlates to loyalty. Customers stay loyal to the companies that provide the best service – the best personal connection. Not the product label or what’s in the box. That’s true now more than ever before.

People want to know a person is on the other side of the phone or screen. They want a trustworthy connection. Our inbound and outbound contact center services enhance customer care by providing immediate, concise, and helpful information. To eliminate miscommunications and opportunities for error, Stericycle Expert Solutions creates a single point of contact for prospect management and customer interactions.

Find out more about our Multi-lingual call center solutions.