Beth Naylor has over 30 years of experience advising businesses on the risks associated with the products they manufacture and distribute throughout the world. Her approach is strategic, proactive and innovative addressing mitigation of risk, litigation, brand integrity, and compliance issues facing each client.
She provides national litigation management, representation before regulatory bodies, crisis management response, risk assessment/ management, and preventive product safety counseling to U.S. and foreign manufacturers and distributors in diverse industry sectors. She has worked with U.S. and European health and safety officials to develop, defend, and harmonize worldwide safety standards. She presents on product safety and liability issues globally.
Beth is consistently named one of The Best Lawyers in America® and received the prestigious Global Client Choice® award for adding value to clients’ businesses. She has also been recognized for outstanding leadership in advancing and mentoring women as an Athena Award Finalist, Law360 Female Powerbroker and recipient of the Ohio Glass Ceiling Award from the National Diversity Council and Council on Women. She is admitted to practice in Wisconsin and Ohio.
If you are a manufacturer of branded products in high demand, or with a significant share of the market, you are vulnerable to counterfeit and knock- off products.1 Counterfeit product and component part manufacturers seek to capitalize on your sales by marketing deeply discounted, “fake” products to unknowing consumers.
These products are usually poorly manufactured, fail to comply with safety standards, and without consumer protections or adequate product warnings. As such, these counterfeit products promise to damage your brand name, reputation, and present significant risk of related personal injury and products liability litigation.
According to the Counterfeiting Intelligence Bureau, counterfeiting is a global problem that is rapidly expanding to account for $600 billion in losses worldwide.2 That number is expected to increase, exponentially, over the next decade.3
While the negative impact on legitimate trade from lost sales is obvious, it is important to note that the increasing prevalence of counterfeit goods has yielded a corresponding rise in related injuries and subsequent litigation. Examples include: counterfeit industrial parts in the airline, aerospace, and defense industries, which have been linked to injuries, accidents, and even plane crashes4 and counterfeit brake pads made of compressed grass, woodchips, and cardboard have led to thousands of personal injury claims, forcing brand name manufacturers to incur costs to prove the products are fake.5
A 2012 U.S. Senate committee report on the armed services found some 1,800 cases of suspected counterfeit parts, some of which were installed on civilian aircraft.6 Overall, deaths resulting from counterfeit products bear an annual economic cost of over $18 billion U.S. dollars, with an additional $125 million dollars spent annually on treating counterfeit product- related injuries.7
consumers with some assurance as to a product’s quality and the manufacturer’s accountability. If counterfeit products cause injury or damage, they are easily mistaken for the brand name products with claims often asserted against innocent manufacturers instead of counterfeiters who have limited assets and low profile in the U.S.
In these cases, quick and accurate product identification becomes critical, however, it’s rarely easy, especially in the litigation context. In some cases, the innocent, but accused manufacturer does not have immediate access to the product; in other cases, the product has been destroyed in the accident or has not been preserved. Finally, if the counterfeit is a close imitation or appears identical to the genuine product, significant resources must be expended to demonstrate that the product is counterfeit.
Even if a court ultimately finds that a product is a fake and the manufacturer succeeds in avoiding liability, responding to and managing counterfeit products liability claims is a costly endeavor. Moreover, litigating these claims causes brand name manufacturers unquantifiable damage— irreversibly tarnishing their brand names and reputations. At the end of the day, the long-term cost of counterfeit products can have immense and detrimental impact on genuine, brand name product manufacturers.
Conventional quality control efforts are often inadequate and unsuccessful against today’s counterfeiters. Manufacturers must stay alert and act preventively to successfully combat the negative economic and reputational effects of counterfeit goods. Taking precautionary measures to prevent distribution of counterfeit products and/or component parts by developing in-depth strategies including some combination of the following is recommended:
Manufacturers, industries, and products vary widely. Each manufacturer should seek an individualized solution to combat counterfeit products in its market and to reduce your brand’s exposure to counterfeit product liability.
*Georgia T. Connally contributed to this article.
Too often, recall management has a low priority within a company. It’s put in its own box, locked away, only to be applied, or even discussed, when a product must be pulled off the market. We want to change that.
The Expert Solutions Spotlight is our way of sharing perspectives from our strategic partners – lawyers, insurers and risk managers and crisis communications experts across industries – on product safety issues that have potential to influence a company’s view on recalls and crisis management. In some cases, the connection is obvious but the perspective is new. In others, we will raise questions that you may have never considered in the context of recall management. That’s our intent.
1 Knock-off products are distinguishable from counterfeit products in that they imitate or copy the physical appearance of other products but do not copy the brand name or logo. For the purpose of this article “counterfeit” will be used to describe both types unless the distinction is essential.
2 Zurich Financial Services, Ltd., “Risktopics,” (January 2013), at p. 1, found at http://www.zurich.com.au/content/dam/risk_features/product_liability/risk_topic_strategies_for_managing_risk_of_counterfeit.pdf See also ICC-Counterfeiting Intelligence Bureau, “Report on Trade Impacts” ICC-CCS.ORG, found at https://www.icc-ccs.org/index.php/news?start=5
3 US Chamber of Commerce, “Measuring the Magnitude of Global Counterfeiting,” at p.9., found at https://www.uschamber.com/sites/default/files/documents/files/measuringthemagnitudeofglobalcounterfeiting.pdf
4 US Chamber of Commerce, “Measuring the Magnitude of Global Counterfeiting,” at p.9., found at https://www.uschamber.com/sites/default/files/documents/files/measuringthemagnitudeofglobalcounterfeiting.pdf (citing Chaudhry, P. E. and Walsh, G. E. (1996). “An Assessment of the Impact of Counterfeiting in International Markets: The Piracy Paradox Persists,” The Colombia Journal of World Business, Fall 1996, p. 36; also citing “Inquiry Into Counterfeit Electronic Parts in the Department of Defense Supply Chain,” Report of the Committee on Armed Services, U.S. Senate, 112th Congress, 2nd Session, 5.21.2012, http://www.armed-services.senate.gov/imo/media/doc/Counterfeit-Electronic-Parts.pdf; Aerospace Industries Association. (2011). Counterfeit Parts: Increasing Awareness and Developing Countermeasures, https://www.aia-aerospace.org/report/counterfeit-parts-increasing-awareness-and-developing-countermeasures/.
5 See e.g. William Horobin and Greg Bensinger, L’Oréal, eBay Settle Dispute Over Counterfeit Goods, Wall Street Journal., Jan. 15, 2014.
6 US Chamber of Commerce, “Measuring the Magnitude of Global Counterfeiting,” at p.9., found at https://www.uschamber.com/sites/default/files/documents/files/measuringthemagnitudeofglobalcounterfeiting.pdf
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