It’s one of the most difficult situations a company faces: when a potential defect or other health hazard is reported by a customer or consumer.
In the consumer product industry, it may be a battery that overheats. In the food and beverage sector, it may be a report of an illness or an object discovered in the product. Across industries and individual companies the scenarios are different, but the dilemma is the same. How do you know when it is time to issue a recall?
While no document can foresee each unique situation, this white paper serves as a guide on the factors companies should consider when facing this question.
Stericycle Expert Solutions is a true business partner — an on-call extension of each customer’s team with a staff standing ready to guide companies through the recall and retrieval processes. Our team provides the most comprehensive range of reputation management services across the globe. This comprehensive suite of highly focused services provides global and local expertise before, during and after a recall threat. Stericycle has the right resources in the right locations to manage any recall challenges with speed and accuracy.
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