Effects of Multiple Recall Providers on the Customer Experience

Manufacturers need innovative solutions to address the growing challenges associated with managing product recalls. The customer experience during a product recall can either hinder or enhance brand loyalty. And it’s critical that the customer experience is managed in the most effective, efficient way possible.

In this case study, you’ll discover:

• The effects of using segregated third parties in recalls
• Social media’s impact during a recall—and how to use it to your advantage
• The benefits of a single source third party recall provider

Download the case study, Effects of Multiple Recall Providers on the Customer Experience, today and discover how an improperly managed product recall quickly damaged one company’s brand.

Stericycle Expert Solutions is a true business partner — an on-call extension of each customer’s team with a staff standing ready to guide companies through the recall, retrieval, return and audit processes. Our team provides the most comprehensive range of reputation management services across the globe. This comprehensive suite of highly focused services provides global and local expertise before, during and after a recall threat. Stericycle has the right resources in the right locations to manage any recall challenges with speed and accuracy.