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Category: Product Recall Best Practices

Jul
07

The Top 5 Mistakes Companies Make During Recalls

Depending on how it is managed, a recall can be a minor blip in an otherwise banner year or a devastating episode for a company’s reputation, market share, and bottom line. But despite seeing example after example of negative headlines caused by recall mismanagement, companies continue to repeat many of the same blunders when the inevitable day comes when they experience a recall. The top recall mistakes tend to fall under three categories: moving too slowly, knowing too little, and being “penny wise, pound foolish.

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Jun
07

The Canary in the Consumer Product Coal Mine

When a recall occurs, the Consumer Product Safety Commission (CPSC) typically requires that social media notifications be included in corrective action plans, so it is crucial for companies to have a plan for communicating the recall in this manner. But companies should not focus solely on a post-recall social strategy. Too often, by the time the recall has been issued, the defect has already played out on both social and, by extension, traditional media.

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May
10

Q1 Recall Index Shows Surge in Household Product Incidents and Injuries

By ExpertSolutions Tags: Recall Index,

More families were injured by defective household products in the first quarter of 2017 as incidents rose to their highest levels in two decades, according to the Q1 2017 Recall Index. The report found that while the number of consumer products recalled decreased compared to Q4, products for the home and family posed disproportionate dangers.

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May
04

Top 5 Keys to Making Effectiveness Checks Truly Effective

Depending on the type of product, the issue that is causing the recall, and the regulatory body in question, performing effectiveness checks is either a mandatory step or a recall strategy best practice. The process helps validate that consignees have been notified and, to the greatest extent possible, taken appropriate action. Below are some of the most important ways to ensure effectiveness checks live up to their name. Include them in recall plans.

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Apr
07

The Benefits of a Single Source Recall Partner

Picture it. You get word of a potential issue with a product. It may be a notification from a supplier, a routine test result, or a complaint from a consumer. After investigating, your company determines it is necessary to issue a recall. Hopefully you have a detailed plan in place, which allows you to begin executing the recall quickly. It outlines clear responsibilities for members of your internal team and lists several outside partners to assist with various steps of the recall life cycle.

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