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Category: Product Recall Best Practices

Dec
10

10 years later: How the Peanut Corporation of America (PCA) salmonella outbreak changed – and didn’t change – food safety in the U.S.

Nearly a decade ago the Peanut Corporation of America (PCA) had to shutter operations after corporate malfeasance led to one of the most massive and lethal food-borne contamination cases in U.S. history. A nationwide outbreak of Salmonella-contaminated peanut products killed at least nine people and sickened thousands, ultimately bankrupting the company and leading to numerous lawsuits and criminal charges against top officials for knowingly shipping tainted food. The outbreak caused the most extensive food recall in U.S.

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Nov
27

Cyber hack: The overlooked consumer product recall threat

The Consumer Product Safety Commission’s (CPSC) recall announcement webpage reads like a horror house of hazards threatening the public, including burns, electric shock, drowning, strangulation, and fire. But one threat that may frighten many consumers, and doesn’t necessarily yet rise to the level of a recall, is cybersecurity vulnerability. The CPSC’s

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Oct
16

Product Recall Management: Expectations vs. Reality

When an issue is reported that may require a product recall, the onus is on manufacturers and producers to investigate and respond accordingly. Companies that have never been through the experience before may go into it with assumptions, while those that have one under their belts often become complacent. Either way, there are several expectations that may not meet the reality. Expectation: We’re unlikely to suffer a recall because of the safety protocols we have in place.

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Oct
10

Product Recall Horror Stories

Halloween is just around the corner. For many, that means haunted houses, creepy costumes, and scary movies. But for business leaders, none of those is anywhere near as terrifying as a product recall. And it’s no wonder. If a recall is mismanaged, it can lead to brand damage, lost market share, and legal liability. Rather than turn away, it is best to take a look at some of the top recall horror stories – and how to escape them.

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Oct
01

5 Ways to Make Direct Recall Notifications Happen

Of all the factors that impact recall response rates, including age of the product, frequency of use, and price, direct notifications are the single greatest determiner. But that means consumer product manufacturers facing a recall need contact information, such as a home address, an email, or a phone number. Traditionally, that has meant that high product registration rates were necessary to facilitate these notifications.

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