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Category: Product Recall Best Practices

Apr
11

Top 5 Factors That Influence Response Rates

Imagine a world where there are a handful of recalls a year. Each one would be big news, even if it involved a relatively low hazard or small number of products. But that’s not the world we live in. In fact, there are more than 3,000 recalls every year in the U.S. alone – roughly nine per day. At that pace, it’s no wonder response rates are often very low. But just how low depends on many factors.

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Mar
29

Pet Food Recalls Can Take a Bite Out of Companies

What type of recall is most likely to overwhelm internal contact centers with distraught, often inconsolable, callers? One involving a children’s product? Perhaps the elderly? While those recalls are far from exempt from high call volumes, pet food recalls present by far the most challenging consumer response. This may seem surprising at first. But when you look at consumer behavior and sentiment, it actually follows recent trends. Figures from the

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Mar
12

Prevention and Preparedness Go Hand In Hand

When it comes to product safety, company efforts are often divided into two categories: recall prevention and recall preparedness. But one shouldn’t be implemented without the other.  In fact, proactive prevention can strengthen recall preparedness – and vice versa. To truly protect the public and mitigate risk, companies should take a holistic approach to product safety. Invest in new technology. As with anything else, many recalls are a result of human error.

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Jan
08

Kill Your Flowery Language

If you work in an office setting, chances are you’re familiar with “corporate speak.” Synergy. Ecosystem. Silos. The list goes on and on. In some settings, they are harmless – even useful, depending on whom you ask. But there is one place you should ban all flowery jargon: recall communications. While recall announcements should never be too casual or watered down, it is crucial that they be reported clearly.

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Jan
03

The Future of Recalls

With a new year upon us, most of us set new goals and wonder what the future will bring. When it comes to product recalls and the regulations that surround them, change often comes slowly – but it does happen. There are several emerging trends that are expected to continue into 2018 and beyond. Many of them are focused on ways to increase consumer awareness and response levels. New electronic alerts. In 2017, the U.S.

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