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Category: Product Recall Best Practices

Oct
16

Product Recall Management: Expectations vs. Reality

When an issue is reported that may require a product recall, the onus is on manufacturers and producers to investigate and respond accordingly. Companies that have never been through the experience before may go into it with assumptions, while those that have one under their belts often become complacent. Either way, there are several expectations that may not meet the reality. Expectation: We’re unlikely to suffer a recall because of the safety protocols we have in place.

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Oct
10

Product Recall Horror Stories

Halloween is just around the corner. For many, that means haunted houses, creepy costumes, and scary movies. But for business leaders, none of those is anywhere near as terrifying as a product recall. And it’s no wonder. If a recall is mismanaged, it can lead to brand damage, lost market share, and legal liability. Rather than turn away, it is best to take a look at some of the top recall horror stories – and how to escape them.

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Oct
01

5 Ways to Make Direct Recall Notifications Happen

Of all the factors that impact recall response rates, including age of the product, frequency of use, and price, direct notifications are the single greatest determiner. But that means consumer product manufacturers facing a recall need contact information, such as a home address, an email, or a phone number. Traditionally, that has meant that high product registration rates were necessary to facilitate these notifications.

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Sep
19

Up In Smoke: What Manufacturers Must Do If Certain E-cigs Are Banned

In a strongly-worded statement, the Food and Drug Administration (FDA) Commissioner Scott Gottlieb, M.D. recently announced the agency is taking steps to curtail what it called the “epidemic” of e-cigarette use among teenagers. Among other actions, the FDA is looking closely at flavored e-cigarettes, saying they “play an important role in driving the youth appeal.

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Aug
07

5 Signs Your Recall Plan Is Insufficient

Many companies think that because they have a recall plan in place, they are ready for any recall that may occur, only to realize they are actually woefully unprepared when it actually happens. That typically points to one thing: the plan wasn’t nearly as robust as it needed to be. When it comes to recall preparation, having an outline of a plan isn’t much better than having no plan at all. Here are some of the signs a recall plan is inadequate. It’s shorter than the average obit.

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