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Category: Automotive Industry

Jul
08

The Automotive Industry Is Reopening, but Challenges Lie Ahead

As a result of the COVID-19 pandemic, car sales plummeted, automakers shut down plants, and the industry braced for one of their biggest challenges in history. The automotive industry, which represents the nation’s largest manufacturing sector and employs roughly 1.5 million people in manufacturing, sales, and service, took a major economic hit.

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Mar
19

Recalls During the COVID-19 Pandemic

First and foremost, we hope you and everyone close to you are well. We’re living through an unprecedented time and hopefully you’re able to find some calm and maintain connections. Like each of you, we’ve been working through the COVID-19 crisis, encouraging workers to follow the recommendations of federal, state and local health officials. But as crisis management professionals, we also can’t help but think about the long game.

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Nov
13

Product Recalls Stabilize, But an Upsurge is Expected

While U.S. product recalls were relatively flat from the second to third quarter, expect an upsurge in the weeks and months to come as regulators – under growing pressure from Congress and consumer groups – turn their attention to currently unregulated categories.  Part of that pressure on regulators is a result of past handling of product safety issues.

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Aug
22

Recalls Remain Steady as Regulators are in the Hot Seat

The big story from the Q2 2019 Recall Index we’ve just released isn’t as much about the number of events or units recalled as it is the recall environment companies are finding themselves in. While Congress focuses on safety-related regulatory processes at the CPSC, and FDA tries to find its way on matters related to cannabis and CBD oil, companies are finding a regulator that is stricter and more sensitive to pressure from lawmakers.

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Jun
18

When Recalls Come Back to Haunt You

WYou identified a potential safety issue with your product and conducted an investigation. You worked closely with your regulator to plan for and execute a recall. Your team worked tirelessly to communicate with consumers and fix the issue. Then the regulator closed the recall. And you moved on. Or so you thought. The National Highway Transportation Safety Administration recently launched separate investigations into whether two GM recalls conducted years ago were inadequate.

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