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Category: Automotive Industry

Apr
23

Birth of a recall

By Chris Harvey Tags: automotive recalls, consumer recalls, food recalls, how do recalls happen, how do recalls work, medical device recalls, pharmaceutical recall, recall best practices, recall experts,

When a consumer’s smartphone spontaneously combusts, the word-of-mouth news spreads to millions within days if not hours.

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Mar
12

Product Recall Horror Stories: Four Top Causes of Sleepless Nights

By Chris Harvey Tags: brand protection, consumer product safety, consumer safety, CPSC, FDA, global recall management, product recall, product recall liability, product recall management, recall management services, recall planning, recall solutions,

Sleeplessness is a common malady of business leaders whose companies have had to undergo a product recall. When a recall hits home, how well a company prepares for and manages the recall requirements can mean the difference between preserving customer loyalty and severely damaging the brand reputation, or even worse…sink a business entirely. Anxiety levels spike throughout the company as leaders brace for bad publicity, lower earnings, lost market share, legal liability, or a host of other unwanted outcomes.

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Feb
26

Improving Auto Recall Notifications with Enhanced Data

By Wayne Mitchell Tags: auto recalls, NTSA, recall effectiveness, recall management, Recall Notifications, recall solutions,

According to the Census Bureau, an average of 11.2% of the population changes their address annually, which means that a huge number of automobiles require updates to their registered addresses every year. Further complicating this issue is the fact that roughly sixty million vehicles are transferred from one owner to another every year (seventeen million new and forty-three million used). For these reasons and many more, access to accurate vehicle owner information is a serious challenge for auto manufacturers.

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Oct
10

Survey: Most Car Owners Claim They Act on Recall Notices, Compliance Data Suggests Far Fewer Do

By ExpertSolutions Tags: auto recalls, recall effectiveness,

A recent consumer survey from Stericycle Expert Solutions found that a majority of Americans claim to take action when they receive automotive recall notices. But data from other industry sources suggests those consumers may believe they are more compliant than they actually are. The survey1 of more than 1,100 Americans revealed that an astounding 87 percent of respondents say they act on automotive recall notices most or all of the time.

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Aug
29

A Bitter Pill: Recalled Pharmaceutical Units Increase 444 Percent in Q2

By ExpertSolutions Tags: Recall Index,

Pharmaceutical recall activity saw a disturbing rise not only in the volume of products recalled last quarter, but also in the severity of risk to consumers, according to the Q2 2017 Recall Index. Pharmaceutical recalls increased 6 percent over the previous quarter to 86. More jarring, the volume of recalled drug units circulating in homes and store shelves climbed 444 percent over the previous quarter, making it the most active quarter since Q4 2014.

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