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Category: Automotive Industry

Mar
19

Recalls During the COVID-19 Pandemic

By Chris Harvey Tags: recall solutions,

First and foremost, we hope you and everyone close to you are well. We’re living through an unprecedented time and hopefully you’re able to find some calm and maintain connections. Like each of you, we’ve been working through the COVID-19 crisis, encouraging workers to follow the recommendations of federal, state and local health officials. But as crisis management professionals, we also can’t help but think about the long game.

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Nov
13

Product Recalls Stabilize, But an Upsurge is Expected

By Chris Harvey Tags: automotive recalls, consumer product safety, food recall trends, medical device recalls, pharmaceutical recall, Recall Index, Stericycle Expert Solutions, Stericycle Recalls,

While U.S. product recalls were relatively flat from the second to third quarter, expect an upsurge in the weeks and months to come as regulators – under growing pressure from Congress and consumer groups – turn their attention to currently unregulated categories.  Part of that pressure on regulators is a result of past handling of product safety issues.

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Aug
22

Recalls Remain Steady as Regulators are in the Hot Seat

By Chris Harvey Tags: consumer product safety, FDA, NHTSA, Pharma, Product Recalls, Recalls,

The big story from the Q2 2019 Recall Index we’ve just released isn’t as much about the number of events or units recalled as it is the recall environment companies are finding themselves in. While Congress focuses on safety-related regulatory processes at the CPSC, and FDA tries to find its way on matters related to cannabis and CBD oil, companies are finding a regulator that is stricter and more sensitive to pressure from lawmakers.

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Jun
18

When Recalls Come Back to Haunt You

By Chris Harvey Tags: auto recalls, product recall liability, recall best practices, recall effectiveness, recall experts, recall management, recall solutions,

WYou identified a potential safety issue with your product and conducted an investigation. You worked closely with your regulator to plan for and execute a recall. Your team worked tirelessly to communicate with consumers and fix the issue. Then the regulator closed the recall. And you moved on. Or so you thought. The National Highway Transportation Safety Administration recently launched separate investigations into whether two GM recalls conducted years ago were inadequate.

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Jun
11

Recalls in the Era of Fake News

By Chris Harvey Tags: CPSC, FDA, NHTSA, recall experts, recall management, recall planning, recall solutions,

Fake product recalls – unlike other claims of so-called “fake news” – are exceedingly rare. But they are not without precedence. Just last year, a car dealership in Washington, D.C., was heavily fined by the Federal Trade Commission for sending fake recall warnings to car owners in the hopes of drumming up more business for the dealership’s repair shop. The dealership sent out bright red mailers that mimicked official recall notices from the National Highway Traffic Safety Administration (NHTSA).

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