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May
16

Don’t Kid Around With Children’s Product Recalls

Yard sale. Garage sale. Rummage sale. Whatever you call it, as the weather warms up, many people will be buying and selling used goods from neighbors. Children’s goods are some of the top items, for good reason. Kids outgrow products quickly, and with the sheer number of items needed from infancy to pre-teen years, it […]

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Apr
30

Old Recalls Require New Tricks

Recalls have no expiration date. They can be initiated for products that were distributed years – even decades – prior to the discovery of a safety issue. Unlike categories such as food and pharmaceuticals, most durable consumer goods are expected to last a long time. It’s no surprise that the age of the product is […]

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Apr
11

Top 5 Factors That Influence Response Rates

Imagine a world where there are a handful of recalls a year. Each one would be big news, even if it involved a relatively low hazard or small number of products. But that’s not the world we live in. In fact, there are more than 3,000 recalls every year in the U.S. alone – roughly […]

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Mar
29

Pet Food Recalls Can Take a Bite Out of Companies

What type of recall is most likely to overwhelm internal contact centers with distraught, often inconsolable, callers? One involving a children’s product? Perhaps the elderly? While those recalls are far from exempt from high call volumes, pet food recalls present by far the most challenging consumer response. This may seem surprising at first. But when […]

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Mar
12

Prevention and Preparedness Go Hand In Hand

When it comes to product safety, company efforts are often divided into two categories: recall prevention and recall preparedness. But one shouldn’t be implemented without the other.  In fact, proactive prevention can strengthen recall preparedness – and vice versa. To truly protect the public and mitigate risk, companies should take a holistic approach to product […]

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