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Jun
01

Drug Recall Risks During – and After – a Global Pandemic

Until a few months ago, few if any senior executives had personal experience managing a company during a pandemic. Making matters more difficult, there’s really no recent history to consult to determine what perils lie ahead, which processes worked, which didn’t, and how to plan for a recovery once the crisis passes. Unfortunately, this uncertain […]

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May
29

More Than Ever, Customer Service Can Make or Break Your Brand

There’s nothing more damaging to a company’s reputation than ineffective and unpleasant customer service. Because technology has expanded our accessibility and connectivity, customer service is more critical now than it has ever been before. Today, consumers expect nothing less than an instant solution and easy access to support twenty-four-seven. But as the COVID-19 pandemic continues […]

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May
22

Despite COVID-19, Product Recalls Are Still Happening

We just released our First Quarter 2020 Recall Index with everything you need to know right now about recalls in the food, consumer product, medical device, pharmaceutical, and automotive industries. But since COVID-19’s impact was only beginning to be felt in March, we thought it would be helpful to preview the Second Quarter based on […]

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May
05

Blue Bell: A Cautionary Tale for All Food Companies

News about Blue Bell Creameries’ guilty plea and $19 million in federal fines linked to a deadly 2015 listeria outbreak that led to a series of ice cream recalls serves as a cautionary tale for all food companies operating in today’s punishing media and regulatory environment. Blue Bell, whose former CEO is also charged by […]

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Apr
20

Food Recalls In The Midst Of The Pandemic

Food means joy, comfort – and frankly, employment – for many. But these days, food has too often become synonymous with uncertainty, stress, and fear. As coronavirus began to spread in the U.S., consumers rushed to supermarkets to stock up on food and other necessary groceries. Suddenly, store shelves were empty, and grocery store workers, […]

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