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Top 5 Factors That Influence Response Rates

Imagine a world where there are a handful of recalls a year. Each one would be big news, even if it involved a relatively low hazard or small number of products. But that’s not the world we live in. In fact, there are more than 3,000 recalls every year in the U.S. alone – roughly […]

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Pet Food Recalls Can Take a Bite Out of Companies

What type of recall is most likely to overwhelm internal contact centers with distraught, often inconsolable, callers? One involving a children’s product? Perhaps the elderly? While those recalls are far from exempt from high call volumes, pet food recalls present by far the most challenging consumer response. This may seem surprising at first. But when […]

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Prevention and Preparedness Go Hand In Hand

When it comes to product safety, company efforts are often divided into two categories: recall prevention and recall preparedness. But one shouldn’t be implemented without the other.  In fact, proactive prevention can strengthen recall preparedness – and vice versa. To truly protect the public and mitigate risk, companies should take a holistic approach to product […]

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Pharmaceutical Recall Complexity Requires Expertise to Match

A recent survey found that pharmaceutical recalls are among the types consumers consider most important – the ones most likely to catch their attention. With that kind of interest, it is vital for companies to execute recalls effectively and compliantly. And the key steps for managing pharmaceutical recalls are as complex as the regulations that […]

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ICPHSO at 25: Technology and Safety

On the 25 year anniversary of ICPHSO, much of the discussion centered around technologies most could never imagine when the organization began in 1993. Multiple sessions explored emerging technologies – both the undeniable upsides and the potential downsides when it comes to product safety. Lithium-ion Batteries During a standing room only session on lithium-ion batteries, […]

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