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Q1 2020 Recall Index
Read our expert analysis on the most important trends in your industry from Q1 2020 and expert legal opinion from our strategic partners.
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For Your Customers, Effective Personal Engagement is Essential
We offer more than a call center. We’re trained brand ambassadors and we’re here to help.
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Expert Spotlight
Read the Amy Philpott authored Expert Spotlight article, “Crisis Principals To Live By”.
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2020 Recall Insights Report Webinar
View our exclusive webinar for expert analysis and perspective on the trends shaping safety regulation in your industry in 2020 and beyond.
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Protecting People & Brands

An increasingly complex global regulatory environment demands expert guidance. Stericycle Expert Solutions has the knowledge and infrastructure to help companies navigate these challenges.

A Global Leader With A Full Suite Of Services

In today's consumer-driven market, a company's brand and reputation are on the line 24/7. Organizations need cost-effective ways to measure operational performance continually and boost customer and employee satisfaction. A partner with the tools and insights to help make key decisions to protect, enhance, and grow their brand would be a powerful asset for companies worldwide.

As the global leader in product recalls, retrievals and call center, Stericycle Expert Solutions delivers a suite of offerings to protect consumers, brands, and the environment while reducing corporate risk.


product recall

Product Recall

Product Recalls impact thousands of companies every year – putting both people and brands at risk. Stericycle has the recall reflexes to manage your crisis quickly and effectively.


retrieval

Retrieval

Product retrieval must be fast and accurate to protect brands or gather intelligence. Whether retrieving products from stores or consumer homes, Stericycle’s global field force has the experience needed for success.


automotive solutions

Automotive Solutions

With millions of auto recalls yearly, it’s not the recall itself that sets auto manufacturers and parts suppliers apart. What’s remembered is an effective response rooted in safety, accuracy, and customer service.


automotive solutions

Call Center Solutions

Customer experience is a leading indicator of any brand’s performance. Customers want personal and trustworthy connections. Increase satisfaction, reduce costs and scale with confidence with our multi-lingual call center solutions.

Thought Leadership

Jun
03

Consumer Products Industry

Appliance Maker Mueller Austria Sets Precedent for Consumer Product Recalls

Heads up consumer product companies. There’s something new in recall communications that may change expectations for everyone. As you may have seen, appliance maker Mueller Austria has issued a joint news release with the Consumer Product Safety Commission (CPSC) that urges consumers to “immediately stop using select versions of Mueller Austria’s Onion Chopper Pro.” The […]

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Jun
01

Pharmaceutical Industry

Drug Recall Risks During – and After – a Global Pandemic

Until a few months ago, few if any senior executives had personal experience managing a company during a pandemic. Making matters more difficult, there’s really no recent history to consult to determine what perils lie ahead, which processes worked, which didn’t, and how to plan for a recovery once the crisis passes. Unfortunately, this uncertain […]

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May
29

Customer Service

More Than Ever, Customer Service Can Make or Break Your Brand

There’s nothing more damaging to a company’s reputation than ineffective and unpleasant customer service. Because technology has expanded our accessibility and connectivity, customer service is more critical now than it has ever been before. Today, consumers expect nothing less than an instant solution and easy access to support twenty-four-seven. But as the COVID-19 pandemic continues […]

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Stay Connected With Our Real-Time Thought Leadership View All

Recall Index Q1 2020

21%

Injury Risk

Top Consumer Hazard

1

Drug Recall

Per day in Q1

40%

Undeclared Allergens

Top cause of food recalls

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CASE STUDY

Effects of Multiple Recall Providers on the Customer Experience

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WHITE PAPERS

5 KEYS TO EFFECTIVE RECALL PREPARATION

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WHITE PAPERS

THE IMPORTANCE OF RECALL EFFECTIVENESS

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WHITE PAPERS

5 STEPS TO EFFECTIVE RECALL MANAGEMENT

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WHITE PAPERS

MANAGING SOCIAL MEDIA DURING A CONSUMER PRODUCT RECALL

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46%

of Automotive Recall Events

Were caused by equipment