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Q1 2020 Recall Index
Read our expert analysis on the most important trends in your industry from Q1 2020 and expert legal opinion from our strategic partners.
For Your Customers, Effective Personal Engagement is Essential
We offer more than a call center. We’re trained brand ambassadors and we’re here to help.
Expert Insight from Exponent
Read about Exponent, Inc., a consulting firm that brings together technical disciplines to solve engineering, science, regulatory, and business issues.
Expert Spotlight
Read the Amy Philpott authored Expert Spotlight article, “Crisis Principals To Live By”.
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Protecting People & Brands

An increasingly complex global regulatory environment demands expert guidance. Stericycle Expert Solutions has the knowledge and infrastructure to help companies navigate these challenges.

A Global Leader With A Full Suite Of Services

In today's consumer-driven market, a company's brand and reputation are on the line 24/7. Organizations need cost-effective ways to measure operational performance continually and boost customer and employee satisfaction. A partner with the tools and insights to help make key decisions to protect, enhance, and grow their brand would be a powerful asset for companies worldwide.

As the global leader in product recalls, retrievals and call center, Stericycle Expert Solutions delivers a suite of offerings to protect consumers, brands, and the environment while reducing corporate risk.


product recall

Product Recall

Product Recalls impact thousands of companies every year – putting both people and brands at risk. Stericycle has the recall reflexes to manage your crisis quickly and effectively.


retrieval

Retrieval

Product retrieval must be fast and accurate to protect brands or gather intelligence. Whether retrieving products from stores or consumer homes, Stericycle’s global field force has the experience needed for success.


automotive solutions

Automotive Solutions

With millions of auto recalls yearly, it’s not the recall itself that sets auto manufacturers and parts suppliers apart. What’s remembered is an effective response rooted in safety, accuracy, and customer service.


automotive solutions

Call Center Solutions

Customer experience is a leading indicator of any brand’s performance. Customers want personal and trustworthy connections. Increase satisfaction, reduce costs and scale with confidence with our multi-lingual call center solutions.

Thought Leadership

Jul
08

Automotive Industry

The Automotive Industry Is Reopening, but Challenges Lie Ahead

As a result of the COVID-19 pandemic, car sales plummeted, automakers shut down plants, and the industry braced for one of their biggest challenges in history. The automotive industry, which represents the nation’s largest manufacturing sector and employs roughly 1.5 million people in manufacturing, sales, and service, took a major economic hit. In fact, car […]

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Jun
18

Consumer Products Industry

The CPSC’s New Ombudsman Can Be Useful to Manufacturers Who Pay Attention

The Consumer Product Safety Commission (CPSC) is continuing full steam ahead despite the coronavirus pandemic, recently announcing Dr. Jonathan Midgett as its appointed Consumer Ombudsman. According to the CPSC, the Consumer Ombudsman is a new position created to “give consumers a greater voice and understanding of the agency and its activities.” In his role, Dr. […]

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Jun
15

Product Recall Management Best Practices

Expert Insight from Exponent

Exponent, Inc. is a multi-disciplinary engineering and scientific consulting firm that brings together more than 90 technical disciplines to solve engineering, science, regulatory, and business issues for its clients. Exponent’s global support team is currently helping companies navigate a wide range of issues during the COVID-19 pandemic, including new technologies and application methods relating to […]

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Stay Connected With Our Real-Time Thought Leadership View All

Recall Index Q1 2020

21%

Injury Risk

Top Consumer Hazard

1

Drug Recall

Per day in Q1

40%

Undeclared Allergens

Top cause of food recalls

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CASE STUDY

Effects of Multiple Recall Providers on the Customer Experience

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WHITE PAPERS

5 KEYS TO EFFECTIVE RECALL PREPARATION

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WHITE PAPERS

THE IMPORTANCE OF RECALL EFFECTIVENESS

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WHITE PAPERS

5 STEPS TO EFFECTIVE RECALL MANAGEMENT

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WHITE PAPERS

MANAGING SOCIAL MEDIA DURING A CONSUMER PRODUCT RECALL

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46%

of Automotive Recall Events

Were caused by equipment