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Q1 2020 Recall Index
Read our expert analysis on the most important trends in your industry from Q1 2020 and expert legal opinion from our strategic partners.
For Your Customers, Effective Personal Engagement is Essential
We offer more than a call center. We’re trained brand ambassadors and we’re here to help.
Into Thin Air: Decisions Await Regulation of E-cigarettes, Vaping, and Cannabis
Read our latest white paper that offers an examination into our perspective on the product safety challenges facing any company with exposure to these devices.
Expert Insight from Exponent
Read about Exponent, Inc., a consulting firm that brings together technical disciplines to solve engineering, science, regulatory, and business issues.
Expert Spotlight
Read the Andy Church authored article on Reshoring.
Find out if it’s right for your business.
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Protecting People & Brands

An increasingly complex global regulatory environment demands expert guidance. Stericycle Expert Solutions has the knowledge and infrastructure to help companies navigate these challenges.

A Global Leader With A Full Suite Of Services

In today's consumer-driven market, a company's brand and reputation are on the line 24/7. Organizations need cost-effective ways to measure operational performance continually and boost customer and employee satisfaction. A partner with the tools and insights to help make key decisions to protect, enhance, and grow their brand would be a powerful asset for companies worldwide.

As the global leader in product recalls, retrievals and call center, Stericycle Expert Solutions delivers a suite of offerings to protect consumers, brands, and the environment while reducing corporate risk.


product recall

Product Recall

Product Recalls impact thousands of companies every year – putting both people and brands at risk. Stericycle has the recall reflexes to manage your crisis quickly and effectively.


retrieval

Retrieval

Product retrieval must be fast and accurate to protect brands or gather intelligence. Whether retrieving products from stores or consumer homes, Stericycle’s global field force has the experience needed for success.


automotive solutions

Automotive Solutions

With millions of auto recalls yearly, it’s not the recall itself that sets auto manufacturers and parts suppliers apart. What’s remembered is an effective response rooted in safety, accuracy, and customer service.


automotive solutions

Call Center Solutions

Customer experience is a leading indicator of any brand’s performance. Customers want personal and trustworthy connections. Increase satisfaction, reduce costs and scale with confidence with our multi-lingual call center solutions.

Thought Leadership

Aug
07

Product Recall Management Best Practices

Your “Excellent” Recall Crisis Plan May Damage Your Reputation, New Study Reveals

In their quest for excellence, many companies try to amaze their customers with superior products and even better service. More than a few have extended that philosophy to their crisis planning, offering free products, cash, generous coupons and other compensation to atone for the inconvenience consumers suffer in a product recall. But a new study […]

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Jul
29

Consumer Products Industry

Beware: Your Inadequate Product Recall Is Likely to Provoke a Lawsuit

While most product recalls in all industries are preventable through careful planning and strict procedures, they still occur and happen now more than ever before. And even after following correct protocols and regulatory guidance, you may still find yourself in the middle of a recall. But it’s not only a defective product that will put […]

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Jul
17

Food and Beverage Industry

Consider the FDA’s New Food Safety Blueprint a Warning

After months of COVID-19-related delays, the FDA has just released its “New Era of Smarter Food Safety: Blueprint for the Future.” Part of that blueprint focuses on recall modernization – a process that actually has been ongoing even without FDA’s close attention. But now that it is top priority for the agency, you can expect […]

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Stay Connected With Our Real-Time Thought Leadership View All

Recall Index Q1 2020

21%

Injury Risk

Top Consumer Hazard

1

Drug Recall

Per day in Q1

40%

Undeclared Allergens

Top cause of food recalls

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CASE STUDY

Effects of Multiple Recall Providers on the Customer Experience

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WHITE PAPERS

5 KEYS TO EFFECTIVE RECALL PREPARATION

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WHITE PAPERS

THE IMPORTANCE OF RECALL EFFECTIVENESS

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WHITE PAPERS

5 STEPS TO EFFECTIVE RECALL MANAGEMENT

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WHITE PAPERS

MANAGING SOCIAL MEDIA DURING A CONSUMER PRODUCT RECALL

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46%

of Automotive Recall Events

Were caused by equipment