Q1 2020 Recall Index
A Global Leader With A Full Suite Of Services
In today's consumer-driven market, a company's brand and reputation are on the line 24/7. Organizations need cost-effective ways to measure operational performance continually and boost customer and employee satisfaction. A partner with the tools and insights to help make key decisions to protect, enhance, and grow their brand would be a powerful asset for companies worldwide.
As the global leader in product recalls, retrievals and call center, Stericycle Expert Solutions delivers a suite of offerings to protect consumers, brands, and the environment while reducing corporate risk.
Product Recall
Product Recalls impact thousands of companies every year – putting both people and brands at risk. Stericycle has the recall reflexes to manage your crisis quickly and effectively.
Retrieval
Product retrieval must be fast and accurate to protect brands or gather intelligence. Whether retrieving products from stores or consumer homes, Stericycle’s global field force has the experience needed for success.
Automotive Solutions
With millions of auto recalls yearly, it’s not the recall itself that sets auto manufacturers and parts suppliers apart. What’s remembered is an effective response rooted in safety, accuracy, and customer service.
Call Center Solutions
Customer experience is a leading indicator of any brand’s performance. Customers want personal and trustworthy connections. Increase satisfaction, reduce costs and scale with confidence with our multi-lingual call center solutions.
The Product Recall Lifecycle
Recalls are complex and challenging. Find out how we help businesses manage them effectively and compliantly.
Thought Leadership
Aug
07
Product Recall Management Best Practices
Your “Excellent” Recall Crisis Plan May Damage Your Reputation, New Study Reveals
In their quest for excellence, many companies try to amaze their customers with superior products and even better service. More than a few have extended that philosophy to their crisis planning, offering free products, cash, generous coupons and other compensation to atone for the inconvenience consumers suffer in a product recall. But a new study […]
Read MoreJul
29
Consumer Products Industry
Beware: Your Inadequate Product Recall Is Likely to Provoke a Lawsuit
While most product recalls in all industries are preventable through careful planning and strict procedures, they still occur and happen now more than ever before. And even after following correct protocols and regulatory guidance, you may still find yourself in the middle of a recall. But it’s not only a defective product that will put […]
Read MoreJul
17
Food and Beverage Industry
Consider the FDA’s New Food Safety Blueprint a Warning
After months of COVID-19-related delays, the FDA has just released its “New Era of Smarter Food Safety: Blueprint for the Future.” Part of that blueprint focuses on recall modernization – a process that actually has been ongoing even without FDA’s close attention. But now that it is top priority for the agency, you can expect […]
Read MoreStay Connected With Our Real-Time Thought Leadership View All
Recall Index Q1 2020
21%
Injury Risk
Top Consumer Hazard
1
Drug Recall
Per day in Q1
40%
Undeclared Allergens
Top cause of food recalls