Q1 2020 Recall Index
For Your Customers, Effective Personal Engagement is Essential
Expert Spotlight
2020 Recall Insights Report Webinar
A Global Leader With A Full Suite Of Services
In today's consumer-driven market, a company's brand and reputation are on the line 24/7. Organizations need cost-effective ways to measure operational performance continually and boost customer and employee satisfaction. A partner with the tools and insights to help make key decisions to protect, enhance, and grow their brand would be a powerful asset for companies worldwide.
As the global leader in product recalls, retrievals and call center, Stericycle Expert Solutions delivers a suite of offerings to protect consumers, brands, and the environment while reducing corporate risk.
Product Recall
Product Recalls impact thousands of companies every year – putting both people and brands at risk. Stericycle has the recall reflexes to manage your crisis quickly and effectively.
Retrieval
Product retrieval must be fast and accurate to protect brands or gather intelligence. Whether retrieving products from stores or consumer homes, Stericycle’s global field force has the experience needed for success.
Automotive Solutions
With millions of auto recalls yearly, it’s not the recall itself that sets auto manufacturers and parts suppliers apart. What’s remembered is an effective response rooted in safety, accuracy, and customer service.
Call Center Solutions
Customer experience is a leading indicator of any brand’s performance. Customers want personal and trustworthy connections. Increase satisfaction, reduce costs and scale with confidence with our multi-lingual call center solutions.
The Product Recall Lifecycle
Recalls are complex and challenging. Find out how we help businesses manage them effectively and compliantly.
Thought Leadership
Jun
03
Consumer Products Industry
Appliance Maker Mueller Austria Sets Precedent for Consumer Product Recalls
Heads up consumer product companies. There’s something new in recall communications that may change expectations for everyone. As you may have seen, appliance maker Mueller Austria has issued a joint news release with the Consumer Product Safety Commission (CPSC) that urges consumers to “immediately stop using select versions of Mueller Austria’s Onion Chopper Pro.” The […]
Read MoreJun
01
Pharmaceutical Industry
Drug Recall Risks During – and After – a Global Pandemic
Until a few months ago, few if any senior executives had personal experience managing a company during a pandemic. Making matters more difficult, there’s really no recent history to consult to determine what perils lie ahead, which processes worked, which didn’t, and how to plan for a recovery once the crisis passes. Unfortunately, this uncertain […]
Read MoreMay
29
Customer Service
More Than Ever, Customer Service Can Make or Break Your Brand
There’s nothing more damaging to a company’s reputation than ineffective and unpleasant customer service. Because technology has expanded our accessibility and connectivity, customer service is more critical now than it has ever been before. Today, consumers expect nothing less than an instant solution and easy access to support twenty-four-seven. But as the COVID-19 pandemic continues […]
Read MoreStay Connected With Our Real-Time Thought Leadership View All
Recall Index Q1 2020
21%
Injury Risk
Top Consumer Hazard
1
Drug Recall
Per day in Q1
40%
Undeclared Allergens
Top cause of food recalls