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Expert Guidance

Trusted by the world's leading brands, Stericycle Expert Solutions are the market leading provider of best practice recall and remediation solutions.

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Protecting People & Brands

An increasingly complex global regulatory environment demands expert guidance. Stericycle Expert Solutions has the knowledge and infrastructure to help companies navigate these challenges.

A Global Leader With A Full Suite Of Services

In today's consumer-driven market, a company's brand and reputation are on the line 24/7. Organizations need cost-effective ways to measure operational performance continually and boost customer and employee satisfaction. A partner with the tools and insights to help make key decisions to protect, enhance, and grow their brand would be a powerful asset for companies worldwide.

As the global leader in product recalls, retrievals and call center, Stericycle Expert Solutions delivers a suite of offerings to protect consumers, brands, and the environment while reducing corporate risk.


product recall

Product Recall

Product Recalls impact thousands of companies every year – putting both people and brands at risk. Stericycle has the recall reflexes to manage your crisis quickly and effectively.


retrieval

Retrieval

Product retrieval must be fast and accurate to protect brands or gather intelligence. Whether retrieving products from stores or consumer homes, Stericycle’s global field force has the experience needed for success.


automotive solutions

Automotive Solutions

With millions of auto recalls yearly, it’s not the recall itself that sets auto manufacturers and parts suppliers apart. What’s remembered is an effective response rooted in safety, accuracy, and customer service.


automotive solutions

Call Center Solutions

Customer experience is a leading indicator of any brand’s performance. Customers want personal and trustworthy connections. Increase satisfaction, reduce costs and scale with confidence with our multi-lingual call center solutions.

Thought Leadership

Dec
01

Pharmaceutical Industry

Here’s What You Need To Know About Fraudulent Claims and Phony COVID-19 Products

From teas and essential oils to drugs, faulty masks, and other medical products, COVID-19 has brought a wave of deceptive marketing and fraud. Early on in the pandemic, the U.S. Food and Drug Administration (FDA) and the Federal Trade Commission (FTC) sent warning letters to seven companies selling unapproved products such as essential oils, tinctures, […]

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Nov
25

Automotive Industry

The Recall Trends and Data You Need in The Final Months of The Year

The latest data from our Third Edition Recall Index, the leading recall insights report, confirms recall activity has remained steady, for the most part, for the last 10 months despite the COVID-19 pandemic. However, with cases surging and a turbulent holiday season fast approaching, product safety challenges are on track to be even more difficult […]

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Nov
23

Consumer Products Industry

Apple’s AirPods Pro Recall Program: An Example for All Manufacturers

Exactly one year after launching AirPods Pro, Apple has announced a new “Service Program” for models of the earphones that may be affected by a problem that causes sound issues. The program comes after months of consumer complaints about the faulty product. Consumers reported hearing crackling or static sounds that increase in loud environments, along […]

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Recall Index Q3 2020

25%

Injury risk

Top Consumer Hazard

24%

Quality Concerns

Top cause of drug recall units

53%

Undeclared Allergens

Top cause of FDA food recalls

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CASE STUDY

Effects of Multiple Recall Providers on the Customer Experience

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WHITE PAPERS

5 KEYS TO EFFECTIVE RECALL PREPARATION

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WHITE PAPERS

THE IMPORTANCE OF RECALL EFFECTIVENESS

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WHITE PAPERS

5 STEPS TO EFFECTIVE RECALL MANAGEMENT

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WHITE PAPERS

MANAGING SOCIAL MEDIA DURING A CONSUMER PRODUCT RECALL

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18%

Of automotive recall events

Were caused by equipment

21%

Software issues

Top cause of medical device recalls