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Recalls, Reacquisitions, and Retention: Many Challenges, One Solution

As most business leaders will tell you, it is easier – and cheaper – to keep a current customer than gain a new one. But many automakers aren’t doing enough to maximize customer retention when a problem with a new vehicle is discovered. While most dealers will properly diagnose an issue correctly the first time, even the most seasoned mechanics are bound to make the occasional error, causing customer frustration.

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Food Flip: Top Recall Causes Can Shift Quickly

While food recalls are making headlines lately for contamination and undeclared allergens, as our Q1 2016 Recall Index noted, the first quarter of the year was marked by a different type of food safety issue: foreign materials.

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Warm Weather Worries: Recall Challenges in the Summer Season

Summertime brings to mind images of sunny, carefree days filled with outdoor barbeques, pool parties, and road trips. But like any season, it is a prime opportunity for a wide variety of product issues leading to recalls.

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Pandora’s Box? The Rapid Rise of Subscription Services

Subscription boxes are surging in popularity around the globe. According to one recent report, visits to top subscription box sites have increased nearly 3,000 percent in the U.S. in just the past three years. In the UK, more than two million consumers visited these sites during the 2015 holiday season alone.

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Scalable Solutions Protect Consumers, Bottom Lines

In today’s technology-driven world, recall news can be accessed in a moment’s notice – by anyone, anytime, anywhere. However, some recalls draw more attention than others, becoming the focus of reporters, social media, and general conversation. News could spread, prompting tens of thousands of calls to pour into the product manufacturer’s contact center, quickly overwhelming its staff and disrupting normal business operations.

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