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Tag: recall solutions

Mar
28

Contact Centers That Drive Results

Most business leaders have been on the receiving end of a bad customer service experience themselves. But few understand how to prevent that experience for their own companies. Too often, contact center procedures leave customers feeling unengaged. For automakers, this can have repercussions with not only vehicle owners, but in some cases, the media and regulators. Many contact centers rely heavily on lengthy, impersonal scripts. This can leave an already agitated customer feeling even more frustrated.

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Nov
03

Recalls, Reacquisitions, and Retention: Many Challenges, One Solution

As most business leaders will tell you, it is easier – and cheaper – to keep a current customer than gain a new one. But many automakers aren’t doing enough to maximize customer retention when a problem with a new vehicle is discovered. While most dealers will properly diagnose an issue correctly the first time, even the most seasoned mechanics are bound to make the occasional error, causing customer frustration.

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Jun
23

Food Flip: Top Recall Causes Can Shift Quickly

While food recalls are making headlines lately for contamination and undeclared allergens, as our Q1 2016 Recall Index noted, the first quarter of the year was marked by a different type of food safety issue: foreign materials.

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May
24

Warm Weather Worries: Recall Challenges in the Summer Season

Summertime brings to mind images of sunny, carefree days filled with outdoor barbeques, pool parties, and road trips. But like any season, it is a prime opportunity for a wide variety of product issues leading to recalls.

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May
10

Pandora’s Box? The Rapid Rise of Subscription Services

Subscription boxes are surging in popularity around the globe. According to one recent report, visits to top subscription box sites have increased nearly 3,000 percent in the U.S. in just the past three years. In the UK, more than two million consumers visited these sites during the 2015 holiday season alone.

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