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Tag: recall management services

Apr
10

The Benefits of a Single Source Recall Partner

Picture it. You get word of a potential issue with a product. It may be a notification from a supplier, a routine test result, or a complaint from a consumer. After investigating, your company determines it is necessary to issue a recall. Hopefully you have a detailed plan in place, which allows you to begin executing the recall quickly. It outlines clear responsibilities for members of your internal team and lists several outside partners to assist with various steps of the recall life cycle.

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Mar
28

Contact Centers That Drive Results

Most business leaders have been on the receiving end of a bad customer service experience themselves. But few understand how to prevent that experience for their own companies. Too often, contact center procedures leave customers feeling unengaged. For automakers, this can have repercussions with not only vehicle owners, but in some cases, the media and regulators. Many contact centers rely heavily on lengthy, impersonal scripts. This can leave an already agitated customer feeling even more frustrated.

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Mar
10

Do you need a recall partner?

Recalls are difficult, complex events for any company to manage on their own. In many cases, recall partners are necessary to support one or more stages of the recall life cycle.

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Dec
28

2016 Year in Review

No matter the industry, 2016 was a noteworthy year when it came to regulatory news and how it could affect product recall management.  As we welcome a new year, take a look back at some of the top stories we covered: The automotive industry saw some important developments, including proposed new rules from NHTSA that would mandate electronic notifications. We also looked at some

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Nov
21

Recall Roller Coaster: Q3 Recall Index Shows Mixed Recall Activity

Today’s rapid pace of innovation is influencing recall activity, with technology-related recalls in medical devices, consumer goods, and automotive industries. Technical innovation has also contributed to higher recall volumes in the food industry as improved bacterial detection methods have identified more contaminated products. Stericycle ExpertSOLUTIONS takes a closer look at these trends in its recently released Q3 2016 U.S. Recall Index.

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