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Tag: recall management

Feb
03

Traffic Stops: Another Tool for Completing Airbag Recall Repairs

In light of NHTSA’s updated consent order and its longstanding aspirational goal of achieving 100 percent repair rates, automakers are constantly looking for new and innovative solutions to expand and improve outreach to affected vehicle owners. Now, there is one more tool they can add to their toolbox – routine traffic stops.

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Jan
27

“Who’s in Charge Here?” Recalls and Internal Turnover

You have a recall plan in place. You update it regularly. And while you hope you won’t have to use it anytime soon, that day arrives anyway. Good thing you’re ready. Except you realize one or more of your internal team members who were assigned to these tasks have retired, moved away, or otherwise left the company. Now what? If that sounds familiar – or sounds like something that could happen to your company – you’re not alone. According to ADP Research Institute, the

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Jan
10

Top Ways to Combat Recall Fatigue

Recall fatigue is one of the biggest challenges companies face when it comes to recalls. It often leads to low response rates, which can mean regulatory fines, legal liability, and brand damage. We’ve already pointed out the top signs of recall fatigue. Now it’s time to look at the top ways to combat it. Over communicate. One press release and a few in-store posters won’t cut it.

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Jan
04

FDA Finalizes Guidance on Emerging Signals

Nearly a year after the draft was issued, the Food and Drug Administration (FDA) has finalized guidance on emerging signals – when a potential problem with a medical device already on the market could alter the benefit-risk assessment among patients and their healthcare providers.

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Dec
14

Choosing the Right Recall Remedy

When a recall occurs, there are many steps companies must think about, including what the appropriate remedy should be. Depending on the industry and the type of product, there are generally four options to choose from: full reimbursement, a coupon or credit toward the purchase of a similar item, replacement, and repair. In some cases, companies may choose some combination of those options based on the age of individual products affected and other factors involved.

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