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Tag: recall experts

Feb
03

Traffic Stops: Another Tool for Completing Airbag Recall Repairs

In light of NHTSA’s updated consent order and its longstanding aspirational goal of achieving 100 percent repair rates, automakers are constantly looking for new and innovative solutions to expand and improve outreach to affected vehicle owners. Now, there is one more tool they can add to their toolbox – routine traffic stops.

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Jan
10

Top Ways to Combat Recall Fatigue

Recall fatigue is one of the biggest challenges companies face when it comes to recalls. It often leads to low response rates, which can mean regulatory fines, legal liability, and brand damage. We’ve already pointed out the top signs of recall fatigue. Now it’s time to look at the top ways to combat it. Over communicate. One press release and a few in-store posters won’t cut it.

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Dec
16

Accelerating Repair Rates After NHTSA’s Latest Consent Order

Perhaps the auto industry’s biggest challenge took on new urgency in mid-December when the National Highway Traffic Safety Administration (NHTSA) issued an amended consent order aimed at raising airbag-related recall repair rates. The changes provide a boost to this effort by defining, for the first time, what constitutes a VIN that is no longer in service and, therefore, no longer in need of repair.

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Dec
07

21st Century Cures Act Calls for 21st Century Recall Preparation

The 21st Century Cures Act has cleared a major Senate hurdle and is expected to be signed into law by President Obama. Among other provisions, the bill will fast-track the approval process for certain drugs and medical devices. The $6.

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Jul
25

Recalls Rise, Dealers Pave the Way for Positive Customer Experience

With one in ten vehicles affected by a recall of some kind, the process is increasingly common. In Q1 2016 alone, recalled units increased 122 percent – the third largest number in a single quarter, and they show no signs of slowing down any time soon. Manufacturers are taking an increasingly proactive stance, and that means dealers are busy with repairs.

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