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Tag: recall effectiveness

Feb
21

Ripple Effect: When Med Device Recalls Cause Critical Shortages

A recall is bad enough, but when that recall causes a shortage of a critical medical device, the problem is compounded. That was the case with a recent recall of a device used to deliver naloxone, which is used by first responders to reverse an opioid overdose. The situation made headlines because it left first responders in some communities without an effective method of delivering the potentially life-saving drug. Recall situations put medical device manufacturers in a unique position.

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Feb
17

Top 5 Tips for a Successful Mock Recall

They say ‘practice makes perfect,’ and when it comes to recalls, the phrase is spot on. Some companies may include recalls in broader crisis plans, but that often means their procedures are not as robust as necessary. Mock recalls are the single best way to determine recall readiness – but only if they are well thought out and properly executed. Below are some of the top tips to follow for a successful mock recall.

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Dec
14

Choosing the Right Recall Remedy

When a recall occurs, there are many steps companies must think about, including what the appropriate remedy should be. Depending on the industry and the type of product, there are generally four options to choose from: full reimbursement, a coupon or credit toward the purchase of a similar item, replacement, and repair. In some cases, companies may choose some combination of those options based on the age of individual products affected and other factors involved.

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Nov
30

Adverse Event Reporting Delays: Another Issue with Data

Medical device manufacturers learn about potential defects from a variety of sources, including healthcare professionals and patients themselves. But despite mandatory reporting requirements, a dozen hospitals were recently cited by the Food and Drug Administration (FDA) for not reporting information of a potential problem with a device in a timely manner.

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Nov
03

Recalls, Reacquisitions, and Retention: Many Challenges, One Solution

As most business leaders will tell you, it is easier – and cheaper – to keep a current customer than gain a new one. But many automakers aren’t doing enough to maximize customer retention when a problem with a new vehicle is discovered. While most dealers will properly diagnose an issue correctly the first time, even the most seasoned mechanics are bound to make the occasional error, causing customer frustration.

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