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Tag: product recall

Apr
03

Preparing in Advance for a Lithium-ion Battery Recall

A product deemed likely to catch fire is almost certain to spark the interest of the media and the public. Issues with lithium-ion batteries are no exception. In addition to the attention, the logistics behind these recalls are highly complex. While preparedness is always a good idea, it is especially true for products containing these batteries.  Without a robust recall plan in place, by the time consumer complaints come in to call centers and begin to broadcast on social media, you’re already behind the ball.

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Nov
28

When Customer Complaints Signal Recall Red Flags

For many companies, customer concerns are a regular occurrence. In some cases, they may be minor issues or mere misunderstandings. But they can also point to serious product defects. The Consumer Product Safety Commission’s

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Aug
08

Top 4 Signs Recall Fatigue is Affecting Your Response Rates

One of the greatest challenges for any company facing a recall is combating recall fatigue – when consumers are so inundated with recall news that they tune out individual issues that may affect them. That can have serious consequences for both people and brands. If dangerous products remain in consumers’ homes or on the road, it could result in additional injuries or illnesses – and additional harm to brands.

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Dec
03

Talking Food

By: Ryan Gooley While most people are venturing into crowded supermarkets around the country for the holidays, it’s interesting to take a look at the recent food recall landscape. Our quarterly

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Nov
19

CPSC Commissioner Visits ExpertSOLUTIONS

By: Steve Edwards We continually have industry and agency leaders visit our facility to view state of the art recall procedures and to discuss trends in recall effectiveness. This month, we were fortunate to have CPSC Commissioner, Joe Mohorovic, tour our facility to better understand the role we play in the industry and to discuss best practices in recall effectiveness.

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