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Tag: product recall


When Customer Complaints Signal Recall Red Flags

For many companies, customer concerns are a regular occurrence. In some cases, they may be minor issues or mere misunderstandings. But they can also point to serious product defects. The Consumer Product Safety Commission’s

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Top 4 Signs Recall Fatigue is Affecting Your Response Rates

One of the greatest challenges for any company facing a recall is combating recall fatigue – when consumers are so inundated with recall news that they tune out individual issues that may affect them. That can have serious consequences for both people and brands. If dangerous products remain in consumers’ homes or on the road, it could result in additional injuries or illnesses – and additional harm to brands.

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Talking Food

By: Ryan Gooley While most people are venturing into crowded supermarkets around the country for the holidays, it’s interesting to take a look at the recent food recall landscape. Our quarterly

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CPSC Commissioner Visits ExpertSOLUTIONS

By: Steve Edwards We continually have industry and agency leaders visit our facility to view state of the art recall procedures and to discuss trends in recall effectiveness. This month, we were fortunate to have CPSC Commissioner, Joe Mohorovic, tour our facility to better understand the role we play in the industry and to discuss best practices in recall effectiveness.

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Holidays Bring Food Recalls

By: Ryan Gooley In the last two weeks we have seen two apple cider recalls due to e-coli contamination in unpasteurized products. This is just the start of multiple “seasonal item” recalls that we will see between now and New Years. During the holiday season, food manufacturers experience massive production surges in order to meet customer demand. Logistical challenges abound.

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