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Hoverboard Headaches: Lithium-ion Batteries Pose Recall Challenges

With half a million “hoverboards” being recalled, lithium-ion batteries are back in the news in a big way. Since the trend took off late last year, the Consumer Product Safety Commission (CPSC) has received dozens of reports of batteries on these self-balancing scooters catching on fire, causing injuries and property damage. Recalls that receive this much attention are always challenging, but the lithium-ion batteries they contain pose an additional level of complexity regarding transportation and disposal.

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Keeping Clients Compliant: Avoiding Fines in the New Year

The year 2015 has come and gone, ending yet another record year of penalties issued by the CPSC. As companies face increased pressure to report potential hazards quickly, the professionals who count them as clients are challenged with helping them avoid these situations. The CPSC’s guidance, “

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It’s a Small World – and Getting Smaller

Exports are on the rise in the U.S. – nearly doubling as a percentage of GDP in the last 30 years. As more companies go global, recalls become even more complex. This is especially apparent when it comes to call centers. Once a recall has been announced publicly, call centers are the first point of contact for affected customers. In any recall, these should be staffed with specially trained representatives who can show compassion without deviating from the message. In a global recall, there are additional factors to consider.

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Don’t be Tricked – Halloween Treats Aren’t Always Sweet

This Halloween season, Americans will spend nearly $7 billion on everything from creepy costumes to candy. There is no denying Halloween can be a profitable period for businesses, suppliers, and manufacturers – and with that much at stake, the risk of recall can be downright scary. Candy recalls are likely to garner higher visibility during the Halloween season.

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The Six R’s of Crisis Communication

Today’s business world moves faster than ever. News and views zip across the internet, information and misinformation abound. Competitors and detractors stand ever-ready to attack. Companies – and their reputations – are no longer safe behind castle walls of strategy and separation. In this up-tempo marketplace, slow reactions kill companies fast. This is especially true when a reputational crisis strikes, like a product recall.

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