Retail Pharmacies

When faced with a return of expired pharmaceutical product, retail pharmacies must act decisively and efficiently. The right combination of processing, tracking, counting, and reimbursement systems can help retail pharmacies seamlessly manage return events of any size and scope.

Comprehensive return services eliminate the need for retail pharmacies to maintain files on various manufacturer policies, shipping requirements, and return guidelines. To further simplify the process, Stericycle ExpertSOLUTIONS offers a proprietary Fast Pay program that delivers the fastest payment for returned product in the industry. The program analyzes all retail pharmacy returns against the most recent manufacturer policies on file, and ensures that all items are processed to maximize the value of each return. Pharmacies receive prepaid labels to return expired pharmaceutical product. DEA 222 forms, when required for CII controlled substance returns, are provided at no additional cost.

Fast Pay Returns Program

Once a product is received, the Fast Pay Returns Program allows pharmacies to bypass manufacturer's lengthy credit reconciliation processes and receive direct payment in the form of a check that is mailed within 12 business days. This saves time and resources by eliminating the need to track manufacturer credits over periods that can stretch beyond two years. Online tools also display check detail information including creditable, non-creditable, and paid items.

Both controlled substance returns and non-controlled substance returns are processed in a secure facility and handled in compliance with regulatory guidelines. To ensure that expired pharmaceutical products do not re-enter the distribution channel, all non-creditable products are destroyed in facilities licensed for each product type.