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Quality Audit

Mystery Shopping

Customer Experience Mystery Shopping

While customer experience mystery shopping solutions can verify that operations comply with both internal standards and government regulations, they’re also an important tool for tracking and managing brand perception. Stericycle's customer experience mystery shopping services ensure that companies meet their business objectives, unveil their customers’ brand perceptions, and understand how employees influence their image.

Compliance Mystery Shopping

Announced and unannounced mystery shops ensure that a store or individual facility’s operations comply with both internal and regulatory standards, which may include operational SOPs, employee processes, facility maintenance standards, and other measures. Compliance-based mystery shops take place on-site, online, and by phone; reports are reviewed and validated through quality assurance processes. Stericycle’s automated, web-based services provide real-time data to empower critical decisions, business growth, and brand protection.