Store-level solutions to protect and enhance your brand.

Retailers are responsible for every product sold on their

shelves and throughout their stores. When expired or recalled products remain on shelves, retailers face potential regulatory fines and civil liabilities. Stericycle Expert Solutions' comprehensive suite of retail services includes product retrieval, quality audit, mystery shopping, and recall management services to help reduce risk to brands.

Product Recalls for Retailers

When recalled product remains on store shelves, retailers have very real cause for concern. If a retailer isn’t notified of a recall and the product remains on store shelves, the retailer may be subject to a penalty. Government regulations, such as the Consumer Product Safety Improvement Act, have added increased complexity to retail recalls and fundamentally changed the regulation of consumer product safety in the United States, further affecting the management of global supply chains.

Ongoing communication throughout the supply chain is critical to effective recall management and compliance, especially when dangerous or defective products pose a risk to public health or safety. Stericycle's proven recall communications solutions ensure that the entire supply chain is aligned and informed throughout the recall lifecycle. When time is of the essence, retail brands turn to Stericycle Expert Solutions to manage efficient and effective recalls and withdrawals.

Product Retrieval & Quality Audits

Retailers know the importance of keeping expired or recalled products off their shelves in order to protect brand integrity. Speed, accuracy, and quality control assurances are critical elements of successful product retrievals. Our highly skilled global field team helps retailers control inventory and mitigate risks, protect consumers and satisfy regulatory requirements.

Retailers can also leverage Stericycle’s quality audits to confirm that a facility meets internal quality standards and provides the optimal customer experience.

Retail Mystery Shopping

Today’s leading businesses stay ahead of the competition by keeping a close eye on their operations and infrastructure. Retailers get a clear view of their customer’s experience and impressions of their brand through mystery shop evaluations. Our targeted mystery shop services provide insightful feedback, helping retailers identify areas for improvement while ensuring that the customer experience meets all internal quality standards or is compliant with corporate initiatives.

Retail Pharmacy Returns

When faced with a return of expired pharmaceutical product, retail pharmacies must act decisively and efficiently to receive credit. The right combination of processing, tracking, counting, and reimbursement systems can help retail pharmacies seamlessly manage return events of any size and scope.

Our comprehensive return services eliminate the need for pharmacies to maintain files on various manufacturer shipping and returns policies. To further simplify the process, the Stericycle proprietary program delivers the fastest payment for returned product in the industry. Controlled substance returns are processed in a D.E.A. secure facility and handled in compliance with regulatory guidelines. To ensure that expired pharmaceutical products do not re-enter the distribution channel, all non-creditable products are destroyed in facilities licensed for each product type.