Maximizing profitability while increasing customer loyalty.

Connecting with today’s vehicle buyer in a challenging multi-channel

world requires automotive expertise, cutting-edge technology, and high-level engagement. The Stericycle Expert Solutions comprehensive suite of global automotive solutions strengthens the link to customers and prospects from the start of their search for a car and spans the ownership cycle to improve after-sales support.

Whether managing an automotive recall, reacquiring vehicles, conducting on-site quality audits, or driving new business through innovative data-driven marketing, manufacturers benefit when internal resources are free to focus on the core business while the Stericycle Expert Solutions team handles the rest.

Automotive Recall Management

In the event of a vehicle recall, quick, decisive action helps manufacturers maintain compliance with NHTSA and other regulatory agencies, while also protecting brand image, preserving customer relationships, and controlling costs. Without the appropriate plan, expertise, and people in place, a recall event can cause irreparable damage to a brand.

With decades of proven recall expertise and global capabilities, Stericycle helps manufacturers skillfully navigate automotive regulatory complexities, reducing the burden on their internal resources. This specialized expertise helps clients manage critical recall communications, ensuring the customer experience is seamless throughout the process.

Automotive Logistics and Outreach

Manufacturers and retailers know that the key to success in a crisis is acting swiftly and efficiently to resolve the issue. Without global field agents, companies struggle to find the resources necessary to carry out vehicle repurchases and replacements, inspections and repair verifications, and funds management and disbursement.

With a broad range of logistical and operational resources, our team provides rapid response to manufacturers within 96 hours if necessary. To maintain compliance with NHTSA regulations, the Stericycle field team conducts quality audits on-site, helping manufacturers avoid potential fines by ensuring necessary repairs are completed. This highly experienced global field force helps manufacturers protect their brand and bottom line, while skillfully navigating FTC laws, lemon laws, title management, recall management, and current regulations.

Automotive Customer Care & Retention

The customer experience is a leading indicator of both current and future brand performance. Measuring this experience helps brands ensure that a consistently high standard of service is delivered across all platforms. Intelligent communication processes provide insightful and actionable feedback, quickly identify issues, and give clients the opportunity to implement remedies. Our diverse, integrated suite of automotive communication services gives customers and prospects immediate, concise, and helpful information through all relevant channels, including click-to-call and web chat. To eliminate miscommunications and opportunities for error, the Stericycle Expert Solutions streamlined approach creates a single point of contact for prospect management and customer interactions.

Data-Driven Marketing

To increase profitability, successful companies invest in strategic data-driven marketing programs that utilize data-driven insight, detailed segmentation, and statistical models to drive business growth. The Stericycle Expert Solutions suite of data-driven marketing services includes:

• Lead Generation and Predictive Marketing
• Customer Loyalty Programs
• Customer Satisfaction Monitoring

Trusted by the World's Top Automakers

Stericycle Expert Solutions represents the world's top automakers supporting all or portions of their reacquisition, recall, early resolution, data cleansing & analytics, funds management and disbursement, and verification and inspections programs.

• American Honda Motor Company
• American Suzuki Motor Corporation
• BMW of North America, LLC
• Fiat Chrysler Automobiles
• Isuzu Motors America LLC
• Kia Motors America
• Lexus, a division of Toyota Motor Sales, USA, Inc.
• Mazda North American Operations
• Mercedes-Benz USA, LLC
• Mitsubishi Motors of North America
• Porsche Cars North America, Inc.
• smartUSA
• Toyota Motor Sales, USA, Inc.
• Volvo Cars of North America