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Category: Product Recall Best Practices

May
11

Q1 Recall Index Shows Surge in Household Product Incidents and Injuries

By ExpertSolutions Tags: Recall Index,

More families were injured by defective household products in the first quarter of 2017 as incidents rose to their highest levels in two decades, according to the Q1 2017 Recall Index. The report found that while the number of consumer products recalled decreased compared to Q4, products for the home and family posed disproportionate dangers.

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May
04

Top 5 Keys to Making Effectiveness Checks Truly Effective

Depending on the type of product, the issue that is causing the recall, and the regulatory body in question, performing effectiveness checks is either a mandatory step or a recall strategy best practice. The process helps validate that consignees have been notified and, to the greatest extent possible, taken appropriate action. Below are some of the most important ways to ensure effectiveness checks live up to their name. Include them in recall plans.

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Apr
07

The Benefits of a Single Source Recall Partner

Picture it. You get word of a potential issue with a product. It may be a notification from a supplier, a routine test result, or a complaint from a consumer. After investigating, your company determines it is necessary to issue a recall. Hopefully you have a detailed plan in place, which allows you to begin executing the recall quickly. It outlines clear responsibilities for members of your internal team and lists several outside partners to assist with various steps of the recall life cycle.

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Mar
28

Contact Centers That Drive Results

Most business leaders have been on the receiving end of a bad customer service experience themselves. But few understand how to prevent that experience for their own companies. Too often, contact center procedures leave customers feeling unengaged. For automakers, this can have repercussions with not only vehicle owners, but in some cases, the media and regulators. Many contact centers rely heavily on lengthy, impersonal scripts. This can leave an already agitated customer feeling even more frustrated.

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Mar
17

The Trump Budget’s Potential Impact on Compliance and Recalls

President Donald Trump’s proposed budget could have wide ranging implications in virtually every industry. In the medical and food industries, the sweeping cuts could impact the implementation of new regulations and development of new research – which could ultimately impact product recalls. The administration’s

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