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Category: Consumer Products Industry

Nov
28

When Customer Complaints Signal Recall Red Flags

For many companies, customer concerns are a regular occurrence. In some cases, they may be minor issues or mere misunderstandings. But they can also point to serious product defects. The Consumer Product Safety Commission’s

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Nov
10

E-cig Incidents Ignite Calls for Regulation

E-cigarette incidents involving explosions and burns continue to make headlines around the world, prompting calls for increased regulations in the UK and elsewhere. If new regulation leads to recalls, the lithium-ion batteries contained in these devices make them particularly challenging to manage.

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Oct
05

Handle with Care: Recalls that Require Extra Diligence

When a product safety issue has the potential to do harm, it is always a serious concern. But not every recall generates the same level of interest from the media and the public. When certain groups are affected – or even potentially affected – the level of attention often skyrockets. In our recent whitepaper, “

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Aug
18

Global Recalls: A Tale of Two Companies

In an increasingly global marketplace, more and more recalls are global as well. Companies that encounter a safety issue may find a number of global complexities at play. Notification, transportation, disposal, and reporting requirements can vary drastically across borders. In many cases, a recall may not even be mandatory in certain markets. Recently, two companies found themselves facing this situation. Their approaches were very different – and so were the consequences.

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Jul
07

Hoverboard Headaches: Lithium-ion Batteries Pose Recall Challenges

With half a million “hoverboards” being recalled, lithium-ion batteries are back in the news in a big way. Since the trend took off late last year, the Consumer Product Safety Commission (CPSC) has received dozens of reports of batteries on these self-balancing scooters catching on fire, causing injuries and property damage. Recalls that receive this much attention are always challenging, but the lithium-ion batteries they contain pose an additional level of complexity regarding transportation and disposal.

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