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May
03

Top 4 Auto Recall Pitfalls

As the auto industry continues to face challenges with recalls and regulatory pressure to increase repair rates, automakers must take extra steps to improve their outreach efforts. But these efforts are only effective if certain best practices are followed – and if these common pitfalls are avoided: Receiving sporadic repair updates. When recall notifications continue […]

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Apr
28

Are Changes Coming to the CPSC?

With a new administration in the White House, companies big and small are keeping a close eye on developments that could impact their business. For manufacturers, retailers, and other stakeholders, questions are swirling about whether there are major changes coming to the Consumer Product Safety Commission (CPSC). Regulation Nation In her first public remarks since […]

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Apr
07

The Benefits of a Single Source Recall Partner

Picture it. You get word of a potential issue with a product. It may be a notification from a supplier, a routine test result, or a complaint from a consumer. After investigating, your company determines it is necessary to issue a recall. Hopefully you have a detailed plan in place, which allows you to begin […]

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Apr
03

Preparing in Advance for a Lithium-ion Battery Recall

A product deemed likely to catch fire is almost certain to spark the interest of the media and the public. Issues with lithium-ion batteries are no exception. In addition to the attention, the logistics behind these recalls are highly complex. While preparedness is always a good idea, it is especially true for products containing these […]

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Mar
28

Contact Centers That Drive Results

Most business leaders have been on the receiving end of a bad customer service experience themselves. But few understand how to prevent that experience for their own companies. Too often, contact center procedures leave customers feeling unengaged. For automakers, this can have repercussions with not only vehicle owners, but in some cases, the media and […]

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