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Apr
10

The Benefits of a Single Source Recall Partner

Picture it. You get word of a potential issue with a product. It may be a notification from a supplier, a routine test result, or a complaint from a consumer. After investigating, your company determines it is necessary to issue a recall. Hopefully you have a detailed plan in place, which allows you to begin […]

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Apr
03

Preparing in Advance for a Lithium-ion Battery Recall

A product deemed likely to catch fire is almost certain to spark the interest of the media and the public. Issues with lithium-ion batteries are no exception. In addition to the attention, the logistics behind these recalls are highly complex. While preparedness is always a good idea, it is especially true for products containing these […]

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Mar
28

Contact Centers That Drive Results

Most business leaders have been on the receiving end of a bad customer service experience themselves. But few understand how to prevent that experience for their own companies. Too often, contact center procedures leave customers feeling unengaged. For automakers, this can have repercussions with not only vehicle owners, but in some cases, the media and […]

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Mar
17

The Trump Budget’s Potential Impact on Compliance and Recalls

President Donald Trump’s proposed budget could have wide ranging implications in virtually every industry. In the medical and food industries, the sweeping cuts could impact the implementation of new regulations and development of new research – which could ultimately impact product recalls. The administration’s proposed budget would more than double fees collected by the Food […]

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Mar
10

Do you need a recall partner?

Recalls are difficult, complex events for any company to manage on their own. In many cases, recall partners are necessary to support one or more stages of the recall life cycle. So, how do you know when to reach out to an outside firm for recall assistance? Here are some factors to consider: Recall size […]

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