Protecting People
& Brands

Recalls can happen to even the most diligent companies. Stericycle ExpertSOLUTIONS has the experience to help businesses

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Providing Guidance
& Regulatory Compliance

An increasingly complex global regulatory environment demands expert guidance. Stericycle ExpertSOLUTIONS has the knowledge and infrastructure to help companies navigate these challenges.

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Delivering Expertise:
Track the Trends with
our Recall Index

Our quarterly recall index delivers up-to-date recall data
and puts trends in perspective – across every industry.

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A Global Leader With A Full Suite Of Services

In today’s consumer-driven market, a company’s brand and reputation are on the line 24/7. Organizations need cost-effective ways to measure operational performance continually and boost customer and employee satisfaction. A partner with the tools and insights to help make key decisions to protect, enhance, and grow their brand would be a powerful asset for companies worldwide.

As the global leader in product recalls, retrievals, returns, audit, and marketing services, Stericycle ExpertSOLUTIONS delivers a suite of offerings to protect consumers, brands, and the environment while reducing corporate risk.

Thought Leadership

Jul
25

Automotive Industry

Recalls Rise, Dealers Pave the Way for Positive Customer Experience

With one in ten vehicles affected by a recall of some kind, the process is increasingly common. In Q1 2016 alone, recalled units increased 122 percent – the third largest number in a single quarter, and they show no signs of slowing down any time soon. Manufacturers are taking an increasingly proactive stance, and that […]

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Jul
12

Product Recall Best Practices

Recall Remedy and Resolution on a Global Scale

Every aspect of a recall is more complex when it must be executed on a global scale, but two stages stand out as especially challenging: remedy and resolution. Whether it’s a medical device that must be repaired, a consumer product that requires a refund, or a medication that needs to be returned and replaced, the […]

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Jul
07

Consumer Products Industry

Hoverboard Headaches: Lithium-ion Batteries Pose Recall Challenges

With half a million “hoverboards” being recalled, lithium-ion batteries are back in the news in a big way. Since the trend took off late last year, the Consumer Product Safety Commission (CPSC) has received dozens of reports of batteries on these self-balancing scooters catching on fire, causing injuries and property damage. Recalls that receive this […]

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Recall Index Q1 2016

225

CONSUMER PRODUCT
INJURIES

in Q1 2016

58%

AUTO
RECALLS
 

were due to airbags

98%

MED DEVICE
RECALLS

were Class II Recalls

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Stericycle ExpertSOLUTIONS

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The FDA has released draft guidance for ID tags that will track medical devices. More info: https://t.co/DsJ3WovcO5 https://t.co/P8EapXKsgx

CASE STUDY

Effects of Multiple Recall Providers on the Customer Experience

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WHITE PAPERS

5 KEYS TO EFFECTIVE RECALL PREPARATION

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WHITE PAPERS

THE IMPORTANCE OF RECALL EFFECTIVENESS

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WHITE PAPERS

5 STEPS TO EFFECTIVE RECALL MANAGEMENT

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WHITE PAPERS

MANAGING SOCIAL MEDIA DURING A CONSUMER PRODUCT RECALL

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156

Reported Injuries

as a Result of Q4 2015 CPSC Recalls

15%

of Auto Recalls

were due to Equipment Issues in Q4 2015