Recalls happen to even the most careful companies.
Protect your customers and your brand with these five tips.
An increasingly complex global regulatory environment demands expert guidance. Stericycle ExpertSOLUTIONS has the knowledge and infrastructure to help companies navigate these challenges.
When faced with a crisis, companies count on Stericycle’s extensive product recall experience in navigating all steps in the product recall lifecycle – from preparation to execution to closeout with regulatory agencies.
With 51 million auto recalls in 2015 alone, it’s not the recall itself that sets auto manufacturers and parts suppliers apart. What’s remembered is an effective response rooted in safety, accuracy, and customer service.
Stericycle’s compliance and customer-experience quality audit and mystery shop services help brands uphold quality standards, minimize risk, and maintain compliance with operational and regulatory standards.
Product retrieval must be fast and accurate to protect brands or gather intelligence. Whether retrieving products from stores or consumer homes, Stericycle’s global field force has the experience needed for success.
Returns are a normal part of doing business; Stericycle’s global logistics make these projects easier by handling returns with accuracy and expertise, from receiving to destruction.
In today’s consumer-driven market, a company’s brand and reputation are on the line 24/7. Organizations need cost-effective ways to measure operational performance continually and boost customer and employee satisfaction. A partner with the tools and insights to help make key decisions to protect, enhance, and grow their brand would be a powerful asset for companies worldwide.
As the global leader in product recalls, retrievals, returns, audit, and marketing services, Stericycle ExpertSOLUTIONS delivers a suite of offerings to protect consumers, brands, and the environment while reducing corporate risk.
Picture it. You get word of a potential issue with a product. It may be a notification from a supplier, a routine test result, or a complaint from a consumer. After investigating, your company determines it is necessary to issue a recall. Hopefully you have a detailed plan in place, which allows you to begin […]Read More
A product deemed likely to catch fire is almost certain to spark the interest of the media and the public. Issues with lithium-ion batteries are no exception. In addition to the attention, the logistics behind these recalls are highly complex. While preparedness is always a good idea, it is especially true for products containing these […]Read More
Most business leaders have been on the receiving end of a bad customer service experience themselves. But few understand how to prevent that experience for their own companies. Too often, contact center procedures leave customers feeling unengaged. For automakers, this can have repercussions with not only vehicle owners, but in some cases, the media and […]Read More
were due to laceration hazards
were seat belts
were for software issues
Discover the latest recall trend highlights across industries with the Q4 2016 Index.
The potential for more expensive liability losses is increasing, particularly in relation to global product recalls… https://t.co/BplLUTZ0iz
were in the general appliance category
were for software issues